Hybrid Tax Specialist — Service & Growth

Manulife; Quezon City; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Manulife is seeking a Tax Operations professional in Metro Manila to handle transactions with varying complexity under the guidance of the Supervisor or Manager. The role emphasizes accuracy, timely processing, and responsive client service.

You will review tax remittances, respond to inquiries, and collaborate across offices to meet service levels while suggesting improvements. A college diploma and strong communication are required, with Excel proficiency preferred.

Qualifications

• College diploma or relevant work experience.
• Ability to work independently with minimal supervision.
• Demonstrate decision-making skills.
• Entrepreneurship, initiative and attention to detail.
• Strong interpersonal and written communication skills.
• Ability to work in a fast-paced environment.
• Respond positively to challenges and opportunities.
• Organizational skills and multitasking with excellent customer service.
• Resilience and adaptability.
• Self-starter with initiative and attention to detail.
• Experience working in a fast-paced environment.
• Consistently responds to challenges and opportunities positively.

Responsibilities

• Review and process received transactions accurately and in a timely manner.
• Respond to general tax inquiries from clients, advisors, and internal stakeholders.
• Process year-end production tax slips timely and accurately.
• Provide excellent service to internal and external clients via emails, phone, or correspondence.
• Meet daily service level agreements and maintain high accuracy.
• Collaborate with teams located in various offices to manage dynamic volumes.
• Demonstrates a positive attitude in finding solutions to problems.
• Suggest process improvements to increase service efficiency.
• Collaborates with other departments within Policy Services.

Skills

Decision making

Independent work

Interpersonal skills

Communication skills

Multitasking

Customer service

Adaptability

Problem solving

Self-starter

Initiative

Education

College diploma

Tools

Excel

Job description

Manulife is seeking a Tax Operations professional in Metro Manila to handle transactions with varying complexity under the guidance of the Supervisor or Manager. The role emphasizes accuracy, timely processing, and responsive client service.

You will review tax remittances, respond to inquiries, and collaborate across offices to meet service levels while suggesting improvements. A college diploma and strong communication are required, with Excel proficiency preferred.