Hybrid Cloud SaaS Support Engineer

AMCS Group; Philippines; Hybrid; PHP 350,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Hybrid work setup

Shuttle service

On-site meals and coffee

Allowances

25 days leave

Learning platform access

Job summary

AMCS Group in the Philippines is seeking a Customer Support Analyst to deliver first-line assistance for our cloud-based software solutions. You will triage incidents, document details in the CRM, and collaborate with global teams to ensure timely resolutions.

This role rewards independence and teamwork in a fast-paced environment, with opportunities to grow in Azure and SQL-related support, cross-functional coordination, and ongoing learning through our platform.

Qualifications

• Experience in a customer-facing role and incident triage.
• Ability to document issues clearly in CRM and coordinate with teams.
• Familiarity with SQL queries and data analysis for issue triage.

Responsibilities

• Provide first-line support for AMCS customers and ensure quality standards.
• Document end-user information and case details in the CRM.
• Perform root-cause analysis on recurring issues and track resolution.
• Test fixes and follow up to ensure complete issue resolution.
• Manage multiple client issue calls and provide status updates.

Skills

Customer facing

Independent & team

Communication skills

SQL

Azure

Networking basics

Analytical skills

Multi-tasking

Education

Bachelor's degree in Information Technology / CS

Tools

Azure Portal

Application Insights

Crystal Reports

ITIL Foundations

Job description

AMCS Group in the Philippines is seeking a Customer Support Analyst to deliver first-line assistance for our cloud-based software solutions. You will triage incidents, document details in the CRM, and collaborate with global teams to ensure timely resolutions.

This role rewards independence and teamwork in a fast-paced environment, with opportunities to grow in Azure and SQL-related support, cross-functional coordination, and ongoing learning through our platform.