Hybrid Software Engineer

Acquire Intelligence; Quezon City; Híbrido; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with top‑

Value Awards

Internal promotions

Meaningful work with teams

Descripción de la vacante

Acquire Intelligence is seeking a Hybrid Software Engineer to join a dynamic team that blends engineering with production support. You will build scalable backend services with Python, maintain system reliability, and tackle production issues across a modern serverless stack.

The role involves collaborating with engineering, product, and operations to deliver permanent fixes, improve performance, and drive ongoing platform improvements while supporting a 24x7 on-call schedule.

Formación

• Backend development experience with Python.
• Hands-on AWS serverless (Lambda, API Gateway, CloudWatch).
• Experience with MongoDB or NoSQL databases.
• Ability to troubleshoot production issues and perform RCA.
• Willingness to work in a 24/7 rotating shift.

Responsabilidades

• Provide L1–L3 production support to ensure uptime and reliability.
• Monitor system health and respond to alerts using observability tools.
• Diagnose issues across APIs, event-driven systems, and data pipelines.
• Perform root-case analysis and post-incident reviews with actionable improvements.
• Develop and maintain backend services using Python to support platform functionality.
• Build and enhance REST APIs and integrations for performance and scalability.
• Manage AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch.
• Collaborate with engineering teams to implement permanent fixes and improvements.
• Maintain operational docs, runbooks, and support procedures.

Conocimientos

Python backend

AWS serverless

Distributed systems

Observability

Herramientas

MongoDB

AWS Lambda

API Gateway

CloudWatch

Descripción del empleo

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence , our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

We are looking for a Hybrid Software Engineer who thrives in a dynamic environment where engineering meets production support. In this role, you will play a critical part in ensuring platform reliability while developing scalable backend solutions that power business operations. You will be responsible for maintaining system stability, investigating production issues, and delivering permanent fixes that improve overall performance. This is an exciting opportunity for someone who enjoys solving complex problems, working with modern serverless technologies, and collaborating across engineering, product, and operations teams. Your expertise will directly impact system reliability, customer experience, and continuous innovation across our platform.

YOUR DAILY RESPONSIBILITIES

• Provide end-to-end Level 1 to Level 3 support for production systems to ensure system uptime and reliability
• Monitor system health and respond to alerts using observability tools in line with defined SLAs
• Diagnose and resolve issues across APIs, event-driven systems, and data pipelines
• Perform root cause analysis and contribute to post-incident reviews with actionable improvements
• Develop and maintain backend services using Python to support platform functionality
• Build and enhance REST APIs and integrations to improve system performance and scalability
• Manage and support AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch
• Work closely with engineering teams to implement permanent fixes and drive system improvements
• Maintain operational documentation, runbooks, and support procedures for consistent service delivery
• Participate in a rotating 24 by 7 support roster including shift handovers and on-call escalation

A BIT ABOUT YOU

• Strong experience in backend development using Python
• Hands-on experience with AWS serverless technologies such as Lambda, API Gateway, and CloudWatch
• Solid understanding of event-driven architectures and distributed systems
• Experience working with MongoDB or other NoSQL databases
• Proven ability to troubleshoot and debug complex production issues
• Familiarity with monitoring and observability tools in a production environment
• Ability to work in a 24 by 7 rotating shift schedule including nights and weekends
• Strong problem-solving skills with a focus on identifying root causes and long-term solutions
• Excellent communication skills with the ability to collaborate across teams
• Self-motivated with a continuous improvement mindset and attention to detail

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!