Hybrid Senior eCommerce CX Insights Analyst

Xerox Philippines; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights that shape CX strategy across digital touchpoints. You will develop dashboards, monitor performance metrics, translate data into actionable recommendations, and communicate findings to leadership.

You will collaborate with Operations, Marketing, and Digital Commerce to optimise the end-to-end digital journey and drive

Qualifications

• 3–5 years in analytics or related fields.

Responsibilities

• Design and manage customer feedback programs.
• Analyze online feedback and deliver data-driven insights.
• Develop dashboards and monitor performance metrics.
• Translate data into actionable recommendations for leadership.
• Collaborate with Operations, Marketing, and Digital Commerce to optimise the digital customer journey.

Job description

Xerox Philippines is seeking an eCommerce Customer Experience Analyst to design and manage customer feedback programs, analyze online feedback, and deliver data-driven insights. You will develop dashboards, communicate findings to leadership, and collaborate across Operations, Marketing, and Digital Commerce to improve the digital customer journey.

The role requires 3–5 years in analytics or related fields, strong MS Excel and Power Platform skills, and the ability to translate data into