Hybrid Product Operations Lead: GenAI & Enterprise Support
Prime Manpower Resources Development Inc
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Job summary
Prime Manpower Resources Development Inc seeks an experienced leader to head day-to-day product support for complex enterprise applications in the Philippines. You will supervise escalations, monitor KPIs, and drive improvements across support teams.
A strong emphasis on GenAI initiatives, coordinating UAT and product releases, and training adoption is essential. You will mentor peers and collaborate with Product, Engineering, and business teams to ensure reliable, scalable solutions across
Qualifications
- With 10 years of Tech Product/Application Support experience.
- With 10 years of supporting complex, data-heavy enterprise applications.
- Strong knowledge of systems architecture, dependencies, and troubleshooting.
- Experience mentoring peers or leading projects without formal authority.
- Willing to work in a hybrid setup in BGC, Taguig, on a rotational US/UK shift schedule.
Responsibilities
- Lead day-to-day product support operations and escalations.
- Monitor support metrics, case trends, and service performance.
- Drive process improvements and GenAI initiatives using GPT.
- Coordinate UAT, product releases, training, and user adoption.
- Mentor peers and collaborate with Product, Engineering, and business teams.
Skills
Job description
Prime Manpower Resources Development Inc seeks an experienced leader to head day-to-day product support for complex enterprise applications in the Philippines. You will supervise escalations, monitor KPIs, and drive improvements across support teams.
A strong emphasis on GenAI initiatives, coordinating UAT and product releases, and training adoption is essential. You will mentor peers and collaborate with Product, Engineering, and business teams to ensure reliable, scalable solutions across
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