Hybrid Operations Manager: Payroll & Service Leader

GoTeam; Cebu City; Hybrid; PHP 711,000 - 852,000; Full time

Benefits offered by this job

Laptop + second monitor

HMO with dependents

Life insurance ₱1M

Wellness programs

Salary loan access

Employee discounts

AI Certification program

Job summary

GoTeam in Cebu, Philippines is seeking an Operations Manager to lead two connected service functions: a rapid-response payroll support team and a centralized payroll operations group. You’ll own staffing, performance, and quality, using data to drive coaching and improvements.

You’ll start onsite for the first two months, then move to a hybrid schedule (3 days in-office, 2 days work-from-home), with a path to full remote work after six months. Up to ₱70,000.

Qualifications

• 3+ years of payroll processing or payroll customer service experience.
• 3+ years of experience in a high-volume call center or contact center environment.
• 2+ years of direct people management or supervisory experience.
• Solid working knowledge of payroll processing, calculations, deductions, and reporting.
• Experience managing service levels, schedules, workload distribution, and quality standards.
• Comfort using CRM, contact center, or case-management platforms.

Responsibilities

• Lead payroll specialists across rapid-response and centralized payroll operations.
• Set clear performance expectations for productivity, accuracy, quality, and schedule adherence.
• Conduct regular one-on-ones, coaching sessions, and performance reviews.
• Identify skill gaps and partner with training teams to close them.
• Support hiring, onboarding, and succession planning for the team.
• Own day-to-day performance of both teams and monitor metrics.
• Ensure tasks are completed within turnaround times and escalate issues as needed.
• Drive continuous improvement with data, dashboards, and root-cause analysis.

Skills

Payroll processing

Call center leadership

People management

Payroll reporting

Service level management

CRM platforms

Education

Business/HR/Accounting degree

Tools

Salesforce

UJet

Job description

GoTeam in Cebu, Philippines is seeking an Operations Manager to lead two connected service functions: a rapid-response payroll support team and a centralized payroll operations group. You’ll own staffing, performance, and quality, using data to drive coaching and improvements.

You’ll start onsite for the first two months, then move to a hybrid schedule (3 days in-office, 2 days work-from-home), with a path to full remote work after six months. Up to ₱70,000.