Hybrid Operations Analyst: Proxy Voting & Improvement

Glass, Lewis & Co.; Makati; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Glass Lewis is seeking an Operations Analyst in Manila to oversee the flow of voting data, liaise with internal and external stakeholders, and ensure timely proxy voting activities are monitored and executed. The role offers hybrid, full-time work based in Makati with three days in the office.

Ideal candidates hold a Bachelor's degree, strong English proficiency, and solid computer skills, with the ability to learn complex governance and proxy voting concepts and deliver accurate reporting.

Qualifications

• Bachelor’s degree required.
• Proficient in English, written and spoken.
• Strong computer skills and attention to detail.
• Able to quickly learn and understand governance and proxy voting concepts.
• Experience with proxy voting processes is a plus.

Responsibilities

• Carry out daily voting processes on behalf of clients
• Contribute to the ongoing management and improvement of the daily voting processes
• Review daily Client Service exception reports to identify trends and ensure corrective action
• Assist with the execution of client standing instructions for vote processing
• Assist with client reporting and analysis requests
• Provide detailed reporting on monthly KPIs, reconciliation outcomes and resolutions, and other activities as needed
• Execute voting through third-party platforms that do not have direct data feeds
• Provide support for ad hoc projects involving the collection and analysis of data
• Escalate issues on a timely basis so that appropriate action can be taken to ensure internal and external stakeholders are aware of any impact on client deliverables
• Conduct root cause analysis to identify underlying problems and develop effective solutions
• Update and maintain process documentation to reflect changes and improvements
• Collaborate with different internal business teams and external stakeholders to resolve client inquiries
• Develop and implement process enhancements to increase efficiency and accuracy

Skills

English Proficiency

Computer Proficiency

Detail Oriented

Fast Learner

Education

Bachelor's Degree

Job description

Glass Lewis is seeking an Operations Analyst in Manila to oversee the flow of voting data, liaise with internal and external stakeholders, and ensure timely proxy voting activities are monitored and executed. The role offers hybrid, full-time work based in Makati with three days in the office.

Ideal candidates hold a Bachelor's degree, strong English proficiency, and solid computer skills, with the ability to learn complex governance and proxy voting concepts and deliver accurate reporting.