Hybrid L2 Systems Engineer (MSP) — IT Support Pro

ConnectOS; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

ConnectOS is seeking an IT Support specialist to field incoming end user calls, emails, and tickets from a busy user base in Metro Manila. You will log all incidents and service requests in the ITSM tool and help prioritise and schedule resolutions, escalating where required.

The role demands strong communication, detailed record-keeping, and the ability to work independently in a fast-paced environment. Candidates should have experience with ConnectWise or similar ITSM tools, excellent customer

Qualifications

• Experience using ConnectWise or other ITSM tools.
• Ability to deal with busy, high-pressure situations.
• Excellent Communication skills and attention to detail.
• High level of customer service and ability to comply with Service Management processes.
• Good knowledge of End User Compute & Terminal Services.
• Experience managing desktop user profiles, Outlook and network printers.
• Demonstrate a professional behavior when interacting with suppliers, staff and customers.
• Ability to maintain detailed and accurate records.
• Ability to work independently with minimal supervision.

Responsibilities

• Field incoming end user calls, emails and tickets
• Log all Incidents and Service Requests accurately in the ITSM tool
• Prioritise and schedule resolution of tickets and escalated as neededsalary

Skills

ConnectWise

ITSM tools

Customer service

Communication skills

Attention to detail

End User Compute

Terminal Services

Desktop support

Record keeping

Independent work

Tools

Outlook

Printer management

Profile management

Job description

ConnectOS is seeking an IT Support specialist to field incoming end user calls, emails, and tickets from a busy user base in Metro Manila. You will log all incidents and service requests in the ITSM tool and help prioritise and schedule resolutions, escalating where required.

The role demands strong communication, detailed record-keeping, and the ability to work independently in a fast-paced environment. Candidates should have experience with ConnectWise or similar ITSM tools, excellent customer