Service Desk Analyst – IT Support Specialist

ConnectOS; Metro Manila; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Medical, Dental Coverage and Life

Paid Vacation and Sick Leave

Competitive salary and annual apprais

Financial Assistance Program

13th Month Pay

Office fitness facilities

Career growth opportunities

Metro Manila location

Job summary

ConnectOS is seeking a capable Service Desk professional for our office-based role in Mega Tower, Mandaluyong. The candidate will handle first‑level support, diagnose issues, and manage incidents with a customer‑centric approach.

You will work with MS Office, Exchange Online, Windows 10, VPN and Active Directory, plus ServiceNow, Salesforce, SharePoint and POS in a retail environment. ITIL knowledge and strong troubleshooting are essential to succeed.

Qualifications

• 1.5+ years of service desk experience.
• Proficient with MS Office, Exchange Online 365 and Windows 10.
• Ability to troubleshoot networking (cabling, wireless, VPN) and mobile devices.
• Familiar with ticketing tools and Active Directory.
• Strong technical and troubleshooting skills.
• Exposure to ServiceNow, Salesforce, SharePoint and POS.
• Familiarity with ITIL Foundation.
• Knowledge of the retail industry.

Responsibilities

• Provide first-level technical support in a service desk environment.
• Troubleshoot and resolve mid-level issues using hands-on knowledge.
• Manage application deployments and licensing compliance.
• Take ownership of incidents and requests through to resolution.
• Assist with VPN, telephony, and security-related tasks.
• Identify hardware upgrades and coordinate maintenance.
• Maintain incident data accuracy and adhere to standards.
• Keep documentation up to date within the scope.

Skills

Service desk experience

Troubleshooting

Networking support

ITIL Foundation

Retail industry knowledge

Tools

MS Office Suite

Exchange Office 365

Windows 10

VPN

Active Directory

ServiceNow

Salesforce

SharePoint

POS

Job description

ConnectOS is seeking a capable Service Desk professional for our office-based role in Mega Tower, Mandaluyong. The candidate will handle first‑level support, diagnose issues, and manage incidents with a customer‑centric approach.

You will work with MS Office, Exchange Online, Windows 10, VPN and Active Directory, plus ServiceNow, Salesforce, SharePoint and POS in a retail environment. ITIL knowledge and strong troubleshooting are essential to succeed.