Energy Customer Support Associate

Freelio; Quezon City; On-site; PHP 335,000 - 446,000; Full time

Job summary

Accenture is seeking a Customer Service New Associate to manage inbound/outbound calls and email correspondence, delivering end-to-end support for energy-related inquiries. You will advocate for exceptional service and contribute to a positive customer experience for residential and business clients.

The role emphasizes a standard voice profile with at least 6 months of relevant experience and requires willingness to work a morning shift from the Quezon Gateway Tower 2 location in Quezon City.

Qualifications

• 6 months of relevant customer service experience.
• Excellent communication and active listening skills.
• Ability to handle inquiries through multiple channels.

Responsibilities

• Provide end-to-end customer support via phone and email.
• Address billing, product, and service enquiries for residential and business customers.
• Document process improvements to enhance customer experience and reduce inflow.
• Assist with onboarding, offboarding, payments, and account maintenance as needed.

Skills

Customer service experience

Communication skills

Job description

Accenture is seeking a Customer Service New Associate to manage inbound/outbound calls and email correspondence, delivering end-to-end support for energy-related inquiries. You will advocate for exceptional service and contribute to a positive customer experience for residential and business clients.

The role emphasizes a standard voice profile with at least 6 months of relevant experience and requires willingness to work a morning shift from the Quezon Gateway Tower 2 location in Quezon City.