Energy Customer Support Specialist

Accenture in the Philippines; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to deliver end-to-end customer support for energy services. The role involves handling inquiries by phone and email, addressing billing and tariff questions, and assisting with onboarding, metering, and product changes.

This is a morning shift in a Return to Office setup, targeting customers in residential and business segments. Ideal candidates have at least 6 months of relevant experience and a standard voice profile.

Qualifications

• At least 6 months of relevant experience
• Standard Voice Profile

Responsibilities

• Advocate for energy services and provide exceptional customer service to new and existing customers.
• Handle end-to-end customer service via phone and email.
• Respond to inquiries across fuel, product and service types for residential and business segments.
• Document process improvements to enhance customer experience and inflow reduction.
• Support onboarding/offboarding, billing, payments, metering, and related activities as needed.
• Manage billing concerns, tariff inquiries, and product changes; support renewals and collections.

Skills

Customer service

Phone support

Email support

Job description

Accenture in the Philippines is seeking a Customer Service New Associate to deliver end-to-end customer support for energy services. The role involves handling inquiries by phone and email, addressing billing and tariff questions, and assisting with onboarding, metering, and product changes.

This is a morning shift in a Return to Office setup, targeting customers in residential and business segments. Ideal candidates have at least 6 months of relevant experience and a standard voice profile.