Hybrid IT Support Technician — Global EdTech

Cambridge University Press; Makati; Hybrid; PHP 413,000 - 558,000; Full time

Benefits offered by this job

HMO Coverage + Life Insurance

Paid annual leaves

Vesting/Retirement package

Career growth

Well-being programs

Flexible schedule

Hybrid work arrangement

Job summary

Cambridge University Press & Assessment in Manila offers a permanent Application Support Technician role within a hybrid work environment. You will provide expert-level technical support for Cambridge English and IELTS software and web systems, ensuring minimal disruption to exam lifecycles.

The position requires strong customer service, troubleshooting, and communication skills, with potential on-call duties and collaboration with a global team.

Qualifications

• Degree in a relevant field or equivalent experience in software/system support.
• At least 2 years of experience in a technical or software support role.
• Strong technical knowledge of Microsoft Windows (desktop/server).
• Proven ability to manage a complex workload.
• Experience supporting users from diverse linguistic and cultural backgrounds.

Responsibilities

• Deliver real-time phone and live-chat support for global computer-based test sessions, including on-call support outside office hours.
• Log and track support queries, keeping users informed of progress and resolution.
• Identify and expand recurring issues for long-term fixes.
• Participate in User Acceptance Testing of new systems.
• Create user guides, FAQs, and knowledge base content.
• Develop and deliver training for users and support teams.

Skills

Customer service

Troubleshooting

Analytical skills

Education

Degree in a relevant field

Job description

Cambridge University Press & Assessment in Manila offers a permanent Application Support Technician role within a hybrid work environment. You will provide expert-level technical support for Cambridge English and IELTS software and web systems, ensuring minimal disruption to exam lifecycles.

The position requires strong customer service, troubleshooting, and communication skills, with potential on-call duties and collaboration with a global team.