Hybrid Customer Care Pro — AI-Driven Support

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Philippines; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Genpact is seeking an Associate - Customer Care with a blended (hybrid) work model in the Philippines. You will handle inquiries across channels, provide accurate information, and resolve issues while maintaining CRM data accuracy.

The role emphasizes delivering high-quality customer interactions and participating in ongoing training to stay current with products and processes. The position offers exposure to AI-powered transformation initiatives and opportunities to grow within a global,

Qualifications

• Bachelor-level degree in a relevant field (Business Admin, Communications, Hospitality, IT, Marketing).
• Experience in customer care or service roles is beneficial.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Handle incoming queries via phone, email, chat, or social media.
• Provide accurate information about products, services, or policies.
• Resolve complaints and escalate when necessary.
• Maintain customer records in CRM and ensure data accuracy.

Skills

Customer Care

Customer Experience

Customer Journey Mapping

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Genpact is seeking an Associate - Customer Care with a blended (hybrid) work model in the Philippines. You will handle inquiries across channels, provide accurate information, and resolve issues while maintaining CRM data accuracy.

The role emphasizes delivering high-quality customer interactions and participating in ongoing training to stay current with products and processes. The position offers exposure to AI-powered transformation initiatives and opportunities to grow within a global,