AI-Powered Customer Care Specialist

Genpact Ltd.; Muntinlupa; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Genpact is seeking a Sr. Associate - Customer Care - Blended to join their team in the Philippines. The role covers multichannel customer engagement across voice, email, and chat, with emphasis on accurate documentation, problem resolution, and collaboration with cross-functional teams.

You will work in a hybrid setup in the Philippines, focusing on customer care excellence, CSAT, and process improvements. This opportunity offers hands-on experience in a global AI-driven services environment.

Qualifications

• Bachelor’s degree in one of the listed fields or equivalent.
• Experience in customer care and service analytics is a plus.
• Familiarity with multichannel support environments is desirable.

Responsibilities

• Manage inbound/outbound interactions across voice, email, and chat to address customer queries.
• Resolve issues with empathy and aim for first-contact resolution.
• Maintain and log accurate records in CRM systems.

Skills

Customer Care

Customer Experience

Customer Journey Mapping

Customer Service Analytics

Online Customer Support

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communication

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Information Technology

Bachelor’s degree in Marketing

Job description

Genpact is seeking a Sr. Associate - Customer Care - Blended to join their team in the Philippines. The role covers multichannel customer engagement across voice, email, and chat, with emphasis on accurate documentation, problem resolution, and collaboration with cross-functional teams.

You will work in a hybrid setup in the Philippines, focusing on customer care excellence, CSAT, and process improvements. This opportunity offers hands-on experience in a global AI-driven services environment.