Human Resources Supervisor

iQor; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

iQor Philippines seeks a Human Resources and Training Manager to lead HRIS, recruitment, compensation, and compliance. You will drive onboarding, compliance, and performance improvement across the organization.

The role requires 3+ years in HR, strong software skills, and a degree in HR or business. You will partner with management to design and implement programs that enhance staff capability and regulatory compliance.

Qualifications

• Minimum 3 years of HR or related field experience.
• Working knowledge of multiple software packages.

Responsibilities

• Lead local efforts in HRIS, Recruitment, Compensation, and Compliance.
• Ensure effective employee orientation and onboarding processes.
• Drive Training and Development through trend reporting and metrics management.
• Ensure procedures and work instructions are efficient and compliant with regulations.
• Recruit, screen, and interview internal and external applicants; coordinate transfers.
• Negotiate salary and relocation offers to achieve win‑win outcomes.

Skills

HR experience

Software packages

Education

Bachelor's degree in HR/Business Administration

Job description

Job Summary:

Responsible for leading local efforts in the areas of HRIS, Recruitment, Compensation, and Compliance.

Responsibilities:

• Ensures all employees have an effective orientation in to iQor.
• Drives continuous improvement in Training and Development team through trend reporting analysis, metrics management and encouraging team members to improve their own skills.
• Ensures procedures and work instructions are efficient and not redundant e.g. ISO Training Procedures.
• Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes.
• Demonstrates a commitment to customer service; anticipates, meets, and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
• Communicates overall training and development strategy on a regular and consistent basis.
• Leads by example.
• Establishes new measurement systems if/where possible.
• Exchanges knowledge and information with other Training Managers to ensure best practices are shared throughout the iQor organization.
• Prepares and audits iQor Affirvmative Action Plans and ensure compliance with federal, state, and local EEO laws and regulations.
• Provides policy guidance and standards of achievement to management concerning diversity initiatives.
• Manages the recruitment and selection activities of the company to hire and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing.
• Recruits, screens, and interviews internal and external applicants to fill job vacancies. Reviews and evaluates applicant's work history, education, training, and other qualifications. Sources candidate from both internal and external sources. Expedites and coordinates internal transfers. Refers candidates to the hiring manager.
• Negotiates salary and relocation offers that lead to a win-win relationship between iQor and the new employee.
• Ensures a consistent and fair policy with all search firms with respect to submission of resumes and fees.
• Evaluates selection criteria and testing techniques to ensure compliance to standards.
• Designs, develops and implements an effective advertising campaign for iQor, which takes account of cost and effectiveness.
• Plans and coordinates job fairs to ensure the best value for iQor.
• Responsible for Records Management for the STP site.
• Understands and takes account of specific legislation relating to recruiting e.g. FMLA, FSLA, ADA, WARN.
• Consults on employee relations matters, job classifications, and employee morale issues.
• Compiles statistical HRIS reports for department (i.e. costs per hire, turnover, recruiting efficiency, hire ratios, response rates, referral factors, etc.).
• Drives continuous improvement through trend reporting, analysis, and metric management.
• Participates and leads team projects that address strategic initiatives as directed by the HR Manager.
• Oversees the records retention of all Employee Personnel Files (both active and inactive employees).
• Performs other duties as assigned.

Skills Requirements:

• 3 or more years of experience in HR or related field.
• Has working knowledge of many software packages.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred.