Human Resources Manager

On Country Management Services; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO

Wellness programs

Statutory benefits (SSS, PhilHealth, &

Job summary

On Country Management Services seeks an experienced HR leader in the Philippines to oversee the employee lifecycle, manage Vincere, and shape HR policies for the BPO industry. The role emphasizes compliance with Philippine labor laws, data-driven HR reporting, and strategic workforce planning.

You will lead compensation and benefits (SSS, Pag-IBIG, PhilHealth, HMO), payroll coordination with Finance, and performance management to align with business goals.

Qualifications

• Bachelor’s degree in HR, Business Administration, Psychology, or related field.
• 7+ years HR experience with at least 3 in leadership, preferably global.
• Proficient in HR systems and Philippine labor law compliance.
• Strong analytical and communication skills.
• Experience in performance management and change management.

Responsibilities

• Oversee the employee lifecycle: onboarding, records, offboarding.
• Manage HR systems (Vincere) and payroll processes with finance.
• Develop and maintain policies for service/BPO industry.
• Ensure compliance with Philippine labor laws (DOLE).
• Lead compensation and benefits management, including SSS, Pag-IBIG, PhilHealth, and HMO.
• Lead performance management and career development.
• Provide HR reports: headcount, turnover, compliance.
• Strategic workforce planning and organizational development.
• Drive continuous improvement and SLA/KPI monitoring.
• Mentor and manage HR team; change management.

Skills

Vincere

HR policies

Payroll systems

Data analytics

Employee lifecycle

Policies & compliance

Change management

Team leadership

Education

Bachelor’s degree in HR/Business/Psychology

Tools

Vincere HRIS

Job description

• Oversee all aspects of the employee lifecycle, including onboarding, employee records management, and offboarding.
• Manage Human Resource operational systems such as Vincere
• Develop, implement, and maintain Human Resource policies and procedures tailored to the Service or BPO Industry.
• Monitor and enhance Human Resource workflows to improve efficiency and alignment with business goals including timekeeping software, ensuring accuracy and efficiency.
• Generate regular Human Resource reports, including headcount, turnover, and compliance metrics, for management review.
• Collaborate with management on strategic workforce planning and organizational development.
• Collaborate with team leaders to address employee concerns and ensure a productive work environment.
• Assist in building and managing a strong local company culture, ensuring a positive work environment.
• Lead continuous improvement initiatives to enhance service delivery and operational efficiency
• Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement
• Lead performance management efforts to ensure alignment with business goals, providing support for employee evaluations and career development.
• Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to track the effectiveness of HR services.
• Ensure compliance with Philippine labor laws, including DOLE regulations and statutory benefits.
• Experience with HR and recruitment in Australia

Compensation & Benefits Management

• Develop and implement compensation policies and pay structures aligned with market standards and company objectives.
• Design and administer employee benefits programs, including statutory benefits (SSS, Pag-IBIG, PhilHealth) and supplementary perks (e.g., HMO, wellness programs).
• Conduct market benchmarking and salary surveys to maintain competitive compensation packages.
• Manage and ensure the accuracy of payroll processes in collaboration with finance and HR operations.
• Ensure compliance with tax regulations and labor laws related to compensation and benefits.
• Provide guidance to employees and managers on compensation and benefits matters.
• Prepare reports and analyses to support decision-making related to compensation strategies.

About you

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 7+ years of HR experience, with at least 3 years in a leadership role, preferably in a global setting
• Proficient in HR systems, payroll systems, and Philippine labor law compliance.
• Strong analytical skills with attention to detail for managing compensation and compliance.
• Excellent communication and interpersonal skills, capable of working effectively with teams at all levels
• Proven experience in performance management, including managing employee performance and implementing feedback systems.
• Experience managing a team and leading through change management
• Strong analytical skills and ability to use data to drive decision-making
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Certifications in HR Management, Total Rewards, or Compensation Management are an advantage.