HubSpot Onboarding Specialist

Symbos; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Symbos is seeking a HubSpot Onboarding Specialist to help clients adopt the HubSpot platform. You will guide customers through onboarding, configure HubSpot to meet their needs, and deliver training to drive user adoption across marketing, sales and service.

In this customer-facing role, you will build assets in HubSpot, assist with data setup and migrations, provide troubleshooting, and collaborate with Customer Success and project teams to ensure successful implementations and measurable

Qualifications

• 2+ years in a customer-facing onboarding, implementation or HubSpot role.
• Experience onboarding customers onto HubSpot and configuring HubSpot to meet requirements.
• Strong understanding of onboarding and user adoption principles.
• Experience with platform implementations and process improvements.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities and projects.
• Proactive, customer-centric approach.

Responsibilities

• Understand client goals, requirements and processes.
• Configure HubSpot to support needs and workflows.
• Deliver onboarding sessions and user training.
• Build assets within HubSpot and customise them.
• Assist with data setup, migrations and platform configuration.
• Provide troubleshooting and onboarding support.
• Collaborate with Customer Success and project teams.
• Monitor onboarding progress and identify opportunities for improvement.
• Stay up to date with HubSpot features, functionality and best practices.

Skills

Customer-facing

Onboarding

Communication skills

Project management

Tools

HubSpot

Asana

ClickUp

Monday.com

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Symbos is an Australian-founded business delivering AI-led, human experiences at scale. We partner with organisations across a range of industries to build smarter, more efficient operations through a combination of great people, technology and process excellence.

Our culture is built on collaboration, continuous learning and meaningful work. We believe in creating opportunities for talented professionals to grow their careers while making a genuine impact for our clients.

About The Client

Our client is a growing digital business that helps organisations maximise the value of their technology investments through strategic implementation, customer enablement and ongoing support. They are passionate about delivering exceptional customer experiences and helping businesses leverage HubSpot to drive growth and operational efficiency.

The Opportunity

We're looking for a HubSpot Onboarding Specialist to help new clients successfully adopt and utilise the HubSpot platform. In this role, you'll guide clients through the onboarding journey, configure HubSpot to meet their business requirements, deliver training and support user adoption. You'll act as a trusted partner, helping clients unlock value from HubSpot across marketing, sales and customer service functions. This is an excellent opportunity for someone who enjoys combining technology, problem-solving and customer engagement in a highly collaborative environment.

What Sets This Role Apart

• Work directly with clients and influence their success from day one
• Gain exposure across HubSpot Marketing Hub, Sales Hub and Service Hub
• Blend technical platform configuration with customer-facing delivery
• Join a team focused on innovation, continuous improvement and customer outcomes
• Build expertise within one of the world's leading CRM and marketing automation platforms

Key Responsibilities

• Understand client goals, requirements and business processes
• Configure HubSpot to support customer needs and workflows
• Deliver onboarding sessions and user training
• Build and customise assets within HubSpot
• Assist with data setup, migrations and platform configuration
• Provide troubleshooting and onboarding support
• Collaborate with Customer Success and project teams to ensure successful implementations
• Monitor onboarding progress and identify opportunities for improvement
• Stay up to date with HubSpot features, functionality and best practices

What We’re Looking For

• 2+ years' experience in a customer-facing, onboarding, implementation or HubSpot-related role
• Experience onboarding customers onto HubSpot and configuring HubSpot to support business requirements
• Strong understanding of customer onboarding and user adoption principles
• Experience supporting platform implementations and process improvements
• Excellent communication and presentation skills
• Strong problem-solving and organisational abilities
• Ability to manage multiple priorities and projects simultaneously
• A proactive and customer-centric approach

What We Prefer

• HubSpot Certification
• Experience with HubSpot Marketing Hub, Sales Hub and Service Hub
• Experience with project management platforms such as Asana, ClickUp or Monday.com
• Exposure to CRM migrations, workflow automation or system integrations
• Understanding of digital marketing, sales operations or customer success environments

Who This Role Suits

This role is ideal for someone who enjoys helping customers succeed, solving problems and working with technology. Whether your background is in HubSpot onboarding, HubSpot administration, implementation support or customer success, you'll thrive if you're motivated by creating positive customer experiences and delivering meaningful outcomes.