Hub Lead - Operations, SPX Express (Pasonanca, Zamboanga)

Shopee; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Shopee Manila hub is seeking an experienced Team Lead to oversee daily hub operations, ensuring smooth and efficient functioning across the warehouse and support teams. You will lead team briefings, assess performance, and drive KPI improvements with process initiatives.

The role requires a Bachelor's degree or higher, at least 4 years in supply chain & logistics, and experience in e-commerce fulfilment. You will collaborate with Customer Support and external agency coordinators to maintain

Qualifications

• Bachelor's Degree or higher in related fields.
• Leadership role in a division or team, within a warehouse/hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics / e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub and implement process improvements.
• Assist Customer Support with escalations and coordinate with agency coordinators.

Skills

Leadership

Team management

KPI monitoring

Process improvement

Stakeholder coordination

Education

Bachelor's degree or higher in related field

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily hub operations, ensuring smooth and efficient functioning.Ensure adherence to established procedures, policies, and regulations.Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.Drive continuous improvement in key performance indicators (KPIs) for the hub.Implement process improvement initiatives and projects to enhance hub productivity and efficiency.Assist the Customer Support team with call-outs to resolve customer escalations.Coordinate with agency coordinators to manage and support agency teams.Handle additional tasks related to overall hub operations as needed.Requirements:Bachelor's Degree or higher in related fieldsHas held a leadership role in a division or team, within a warehouse or hub environmentMinimum of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfilmentOther tasks related to the operations of the hub.