Hub Coordinator - Operations, SPX Express (Mansilingan, Negros Occidental)

SPX Express; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

A logistics company in Manila is seeking a professional to assist in hub operations, including inbounding and sorting of parcels, team briefings, and monitoring KPIs. Candidates should possess a Bachelor's degree and at least three years of experience in logistics, with a focus on leadership in a warehouse environment. The role requires proficiency in Microsoft Office and the ability to work shifts. This position is ideal for those with a continuous learning mindset.

Qualifications

• At least 3 years related experience in Logistics, Warehouse, and Distribution.
• Experience in payments processing or similar function is required.
• Must have a continuous learning mindset.
• Leadership experience in a warehouse or hub preferred.
• Experience in payments processing.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in designated cluster.
• Able to work shifts.
• Strong learning mindset and ability to handle hub admin tasks.

Responsibilities

• Assist in day-to-day hub operations including inbounding and sorting.
• Conduct team briefing and document minutes of meetings.
• Monitor hub performance and ensure Hub KPIs are met.
• Create, review and validate hub reports.
• Assist Customer Support to resolve escalations.
• Implement process improvement initiatives to increase hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operation tasks as needed.

Skills

Leadership skills

Logistics experience

Microsoft Office proficiency

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.