HRO Annual Enrollment - Team Leader

ADP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) seeks a Team Leader for the HRO Annual Enrollment unit in a leadership capacity.

The role directs associates, ensures achievement of regional goals in quality, client retention, productivity, and call management. The Team Leader provides ongoing coaching, feedback, and performance evaluations, analyzes team capabilities for training needs, and coordinates with corporate and regional departments to ensure effective client support and regular reporting to

Qualifications

• Leadership of a team of associates to meet regional performance goals
• Motivation, coaching and development of team members
• Performance evaluation and feedback to staff

Responsibilities

• Provide direction and leadership to HRO Annual Enrollment team
• Manage activities of team members and coordinate with regional departments
• Generate department reports and brief senior management on performance and issues
• Contribute to decision making within the region or office

Job description

The HRO Annual Enrollment Team Leader role provides overall direction and leadership to associates. Manages the activities of team members. Assumes accountability and responsibility to meet or exceed region's performance goals, especially in the areas of quality, client retention, productivity, and call management. Effectively motivates associates through continual guidance, direction, development, and coaching. Provides on-going feedback and is responsible for performance evaluation/management. Analyzes abilities and knowledge of the team to determine training requirements. Provides continual communication and coordination of functional activities with corporate and other regional departments to ensure effective client support. Provides continual department reports and updates to senior management and participates in the decision making process within the region or office

The HRO Annual Enrollment Team Leader role provides overall direction and leadership to associates. Manages the activities of team members. Assumes accountability and responsibility to meet or exceed region's performance goals, especially in the areas of quality, client retention, productivity, and call management. Effectively motivates associates through continual guidance, direction, development, and coaching. Provides on-going feedback and is responsible for performance evaluation/management. Analyzes abilities and knowledge of the team to determine training requirements. Provides continual communication and coordination of functional activities with corporate and other regional departments to ensure effective client support. Provides continual department reports and updates to senior management and participates in the decision making process within the region or office

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.