HR Technology & AI Specialist

Konecta; España; Hybrid; PHP 3,071,253 - 4,299,754; Full time

Job summary

Konecta is seeking an HR Technology & AI Specialist located in the Philippines, Romblon, España. This role focuses on implementing AI-powered HR solutions and automation. Key responsibilities include designing AI agents, managing HR data, and optimizing HR processes in collaboration with global stakeholders. Ideal candidates will have 2-3 years of experience with AI solutions, a Bachelor's degree in Computer Science, and proven skills in using Claude and Gemini. Join Konecta to innovate within a multicultural environment.

Qualifications

• 2-3 years of hands-on experience implementing AI solutions.
• Proven experience with Claude and Gemini including prompt engineering.
• Track record of building AI agents delivering measurable outcomes.

Responsibilities

• Design, build, and orchestrate end-to-end AI Solutions/Agents.
• Model and validate HR data to power AI agents.
• Partner to map and redesign workflows for AI implementation.

Skills

AI/LLM-based solutions implementation

Data manipulation and management

Teamwork orientation

Education

Bachelor's degree in Computer Science or related field

Tools

Claude

Gemini

Job description

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

The HR Technology & AI Specialist is a hands-on, execution-focused role within the HR Services team, responsible for deploying AI-powered solutions and automation across the HR function globally. Reporting to the Head of HR Services, this contributor will design, build and roll out AI agents and workflow automations - primarily leveraging Claude, Gemini and other leading LLM platforms - to streamline HR processes, improve service delivery and unlock productivity gains across all geographies and HR domains (HR Processes, Talent Acquisition, People Operations, Learning, Compensation, HR Analytics).

RESPONSIBILITIES

• AI Solutions Implementation & Deployment (70%): Design, build, and orchestrate end-to-end AI Solutions/Agents (Claude, Gemini) to automate HR processes. Lead hands-on prompt engineering, system integration, and continuous performance, ensuring all solutions meet rigorous evaluation standards (accuracy, latency) and comply with GDPR and security protocols.
• Data Management & Project Orchestration (20%): Model and validate HR data and knowledge bases to power AI agents. Bridge between HR stakeholders, IT.
• HR Process Optimization & Redesign (10%): Partner with HR leads (Talent, Ops, L&D) to map and redesign workflows, transforming business needs into AI-ready requirements and driving regional adoption through training and documentation.

REQUIREMENTS

• 2-3 years of hands-on experience implementing AI/LLM-based solutions, with demonstrable production deployments (not only prototypes).
• Bachelor's degree (or equivalent) in Computer Science or a related field
• Proven experience working with Claude and Gemini (mandatory), including prompt engineering, multi-step agent design, tool use and integration with enterprise systems.
• Track record of building AI agents and automation that deliver measurable business outcomes.
• Strong execution capability: ability to take a use case from idea to deployed solution with minimal supervision.
• Solid skills in data manipulation and management (data modeling, cleansing, transformation, validation, integration).
• Comfortable working with structured and unstructured HR data sources.
• Strong teamwork orientation (mandatory): ability to collaborate effectively across HR, IT, and global stakeholders. This role requires someone who actively builds bridges, shares knowledge openly and thrives in a multicultural, cross-functional environment.