HR Services Call Handler – Night Shift

General Motors Corporation; Taguig; Ibrido; PHP 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

General Motors Corporation in Taguig City, Philippines, is hiring an HR Services Call Handling Analyst to manage HR cases via calls and emails. You will serve as the primary contact for HR Representatives, Employees, and People Leaders, ensuring timely, accurate resolutions while upholding confidentiality.

This hybrid night-shift role requires a Bachelor’s in HR or related field, strong communication, multitasking, and HR system proficiency.

Competenze

• Bachelor’s degree in HR, business, or related field.
• Experience in HR shared services or call handling is an advantage.
• Strong communication and interpersonal skills; able to handle phone inquiries.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in case management tools and HR systems.
• Willing to work night shift and maintain confidentiality.

Mansioni

• Process HR cases via calls or emails, prioritizing urgent requests.
• Monitor queues and aging cases to ensure timely resolution.
• Follow documented processes for case handling and escalation.
• Serve as single point of contact for HR Representatives, Employees, and Leaders.
• Adhere to SLAs; escalate complex issues as needed and suggest improvements.
• Maintain SOPs, participate in projects, and ensure regulatory compliance.
• Protect confidentiality and conduct peer checks as required.

Conoscenze

HR

Communication

Case management

Attention to detail

Confidentiality

Night shift

Formazione

Bachelor's degree in HR or related field

Strumenti

HR systems

Case management tools

Descrizione del lavoro

General Motors Corporation in Taguig City, Philippines, is hiring an HR Services Call Handling Analyst to manage HR cases via calls and emails. You will serve as the primary contact for HR Representatives, Employees, and People Leaders, ensuring timely, accurate resolutions while upholding confidentiality.

This hybrid night-shift role requires a Bachelor’s in HR or related field, strong communication, multitasking, and HR system proficiency.