HR Operations Manager

Eastvantage Group; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Eastvantage Group is seeking an experienced HR Manager, HR Business Partnering & Operations to lead end-to-end HR delivery, employee engagement, and people strategy across its global delivery operations in the Philippines.

You will partner with operations and corporate stakeholders to align people initiatives with business priorities, ensure compliant, scalable HR practices, and drive a high-performance culture in a fast-paced BPO environment.

Responsibilities

• Strategic HR Business Partnership with operations and leadership.
• Translate business priorities into actionable people initiatives.
• Identify and address people risks related to growth and retention.
• Support organizational change initiatives and new operating models.
• Use workforce data to drive strategic decisions.
• Lead end-to-end HR operations across the Philippines.
• Ensure compliance with policies and labor regulations.
• Oversee HR data integrity, audits, and analytics.
• Drive HR process improvements and vendor management.
• Develop employee engagement, wellness, DEIB, and culture-building programs.
• Lead internal communications and maintain transparency.
• Coach and develop the HR team; establish performance standards.

Job description

We are seeking a strategic and experienced HR Manager, HR Business Partnering & Operations to lead end-to-end HR delivery, employee engagement, and people strategy across our global delivery operations. This role plays a critical part in driving organizational effectiveness, ensuring operational excellence, and fostering a high-performance culture within a fast-paced BPO/shared services environment.

As a trusted advisor to business leaders, you will partner closely with operations and corporate stakeholders to align people initiatives with business priorities while ensuring compliant, scalable, and employee-centric HR practices.

T his role requires a balance of strategic thinking, operational leadership, stakeholder management, and hands-on execution.

Key Responsibilities:

• Strategic HR Business Partnership
• Serve as a trusted HR advisor to business leaders on workforce planning, talent strategy, organizational design, and employee-related matters.
• Translate business priorities into actionable people initiatives that support organizational goals and company values.
• Partner with leadership teams to identify and address people risks related to growth, retention, organizational capability, and workforce performance.
• Support organizational change initiatives, including restructuring, transformation projects, workforce expansion, and new operating models.
• Use people insights and workforce data to drive strategic decision-making and business outcomes.

HR Operations & Governance

• Lead and oversee end-to-end HR operations, including onboarding, offboarding, employee lifecycle management, and HR systems governance across the Philippines.
• Ensure full compliance with company policies, internal controls, labor legislation, and employment regulations.
• Act as the escalation point for complex employee relations matters, operational challenges, and policy interpretations.
• Partner with Payroll, Finance, IT, Global HR teams, and operational leaders to ensure seamless and high-quality HR service delivery.
• Oversee employee data integrity, HR audits, reporting, and analytics to support compliance and business decision-making.
• Provide governance and strategic oversight for payroll inputs, benefits administration, and HR shared services activities.
• Drive process improvement, automation, and standardization initiatives to improve efficiency, scalability, and employee experience.
• Manage relationships and performance of third-party vendors supporting HR operations, benefits, wellness, and engagement programs.

Employee Engagement, Culture & Inclusion

• Develop and execute employee engagement strategies that align with business objectives and organizational values.
• Lead and govern engagement initiatives, recognition programs, wellness activities, and culture-building events within the Philippine operations.
• Analyze employee survey results and partner with business leaders to implement meaningful action plans.
• Promote a positive, inclusive, and high-performance work environment across all levels of the organization.
• Champion Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and integrate them into employee programs and people practices.
• Lead internal communication efforts that strengthen transparency, alignment, and employee connection.
• Monitor engagement metrics, retention trends, and culture indicators, providing recommendations and insights to senior leadership.

People Leadership & Organizational Effectiveness

• Lead, coach, and develop HR team members to deliver exceptional service and business partnership.
• Establish performance standards, service level expectations, and operational governance frameworks.
• Drive capability-building initiatives and succession planning within the HR function.
• Contribute to the development and execution of the broader people strategy supporting organizational growth and transformation.
• Support change management efforts during periods of organizational change, expansion, or new market entry.

Talent Management & Employee Relations

• Partner with managers on performance management, coaching, and employee development.
• Facilitate talent reviews, succession planning discussions, and internal mobility initiatives.
• Lead the resolution of employee relations matters, ensuring consistency, fairness, and legal compliance.
• Provide guidance on policy interpretation, disciplinary processes, performance improvement plans, and employment legislation.
• Ensure consistent application of HR policies and best practices across the organization.

Eager to shape our company's success?

DEIB statements and equal opportunity content from the original are preserved as part of the Employee Engagement section above.