HR Operations Coordinator (Work from Home)

TP Systems; Philippines; Remote; PHP 335,000 - 580,000; Full time

Job summary

TP Systems in the Philippines is seeking an HR Operations Coordinator to provide day-to-day administrative and technical support across the HR technology ecosystem. You will handle employee master data, manage tickets via Zendesk, run pre-established reports, and assist with UAT and SOP documentation.

The role emphasizes data accuracy, customer responsiveness, and efficient operations within governance frameworks, without owning system architecture or vendor management.

Responsibilities

• Execute standard employee lifecycle system transactions including new hires, transfers, promotions, organisation restructuring, leaves of absence, and terminations.
• Validate and maintain master employee profiles across disparate HR platforms against source documentation.
• Conduct recurring data quality audits, identify record discrepancies, and execute remediation/cleanup initiatives.
• Support bulk data uploads, mass changes, and transaction audits while maintaining comprehensive documentation logs.
• Adhere strictly to operational controls, data protection policies, and established system governance standards.
• Monitor, triage, and action tier-1 tickets and requests received through Zendesk and the dedicated HRIS Support Inbox.
• Troubleshoot standard user access, login, navigation, and transactional issues using approved Knowledge Base documentation.
• Conduct root-cause research before escalating technical defects, security exceptions, or system configuration issues to the HRIS Manager.
• Maintain complete audit trails and ticket lifecycle notes to meet internal SLAs.
• Deliver frontline support to corporate and field employees, hiring managers, and cross-functional teams regarding HR technology processes.
• Guide stakeholders on standard self-service workflows, workforce management updates, and policy-aligned lifecycle activities.
• Assist internal users with system navigation to accelerate adoption during new feature rollouts and process updates.
• Generate, format, and distribute pre-configured reports covering headcount, recruiting, payroll inputs, workforce scheduling, and compliance metrics.
• Execute intermediate Excel tasks (lookups, pivot tables, deduplication) to reconcile cross-system data files.
• Help prepare recurring weekly, monthly, and quarterly dashboard extracts for HR and business leadership.
• Execute functional test scripts during User Acceptance Testing (UAT) for system upgrades, release patches, or feature updates.
• Log defects, anomalies, and workflow variances clearly for the technical HRIS team.
• Support data migration, parallel runs, and field-mapping validation exercises.
• Draft, update, and organize SOPs, knowledge base articles, and job aids.

Job description

Position Summary

The HR Operations Coordinator provides day-to-day administrative and technical operational support across human resources technology ecosystem. Operating as a core contributor within the HR team, this role handles recurring administrative activities, manages and reconciles employee master data, resolves end-user inquiries via ticketing systems, runs pre-established operational reports, conducts compliance audits, and supports structured testing activities (UAT).

The role is focused on process execution, data integrity, customer responsiveness, and operational efficiency within defined governance frameworks. It does not independently own system architecture, configuration changes, API/integrations, vendor relationships, or overarching HR technology strategy.

Systems Supported

• HRIS & Workforce Management: ADP Lyric, ADP Workforce Management (WFM), Humanforce
• Talent Acquisition & Onboarding: iCIMS, AirMason
• Employee Engagement & Development: Thrive
• Spend & Incident Management: SAP Concur, CaseIQ
• Support & Ticketing Channels: Zendesk, HRIS Support Inbox
• Additional HR and corporate technology platforms as assigned

Key Responsibilities

1. HR Technology Operations & Data Integrity

• Execute standard employee lifecycle system transactions including new hires, transfers, promotions, organization restructuring, leaves of absence, and terminations.
• Validate and maintain master employee profiles across disparate HR platforms against source documentation.
• Conduct recurring data quality audits, identify record discrepancies, and execute remediation/cleanup initiatives.
• Support bulk data uploads, mass changes, and transaction audits while maintaining comprehensive documentation logs.
• Adhere strictly to operational controls, data protection policies, and established system governance standards.

2. Helpdesk & Ticket Management

• Monitor, triage, and action tier-1 tickets and requests received through Zendesk and the dedicated HRIS Support Inbox.
• Troubleshoot standard user access, login, navigation, and transactional issues using approved Knowledge Base documentation.
• Conduct root-cause research before escalating technical defects, security exceptions, or system configuration issues to the HRIS Manager.
• Maintain complete audit trails and ticket lifecycle notes to meet internal Service Level Agreements (SLAs).

3. End-User & Stakeholder Support

• Deliver frontline support to corporate and field employees, hiring managers, and cross-functional teams regarding HR technology processes.
• Guide stakeholders on standard self-service workflows, workforce management updates, and policy-aligned lifecycle activities.
• Assist internal users with system navigation to accelerate adoption during new feature rollouts and process updates.

4. Operational Reporting & Analytics Support

• Generate, format, and distribute pre-configured reports covering headcount, recruiting, payroll inputs, workforce scheduling, and compliance metrics.
• Execute intermediate Excel tasks (e.g., lookups, pivot tables, deduplication) to reconcile cross-system data files.
• Help prepare recurring weekly, monthly, and quarterly dashboard extracts for HR and business leadership.

5. Testing, Projects & Knowledge Documentation

• Execute functional test scripts during User Acceptance Testing (UAT) for system upgrades, release patches, or feature updates.
• Log defects, anomalies, and workflow variances clearly for the technical HRIS team.
• Support data migration, parallel runs, and field-mapping validation exercises.
• Draft, update, and organize Standard Operating Procedures (SOPs), knowledge base articles, and job aids.

Scope Boundaries (What This Role Does NOT Own)

• This is an operational delivery role. The following responsibilities are maintained by the Sr. HRIS Manager and HRIS team:
• Designing system architecture, workflows, integrations, or APIs.
• Configuring modules, workflows, payroll rules, or backend database fields.
• Managing enterprise software vendors or contract renewals.
• Establishing core security matrices, role permissions, or data access governance.
• Setting strategic product roadmaps or determining enterprise technology policies.