HR Operations Assistant - Temporary Fulfillment Administrator

Pearson; Manila; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

SSS/PhilHealth/Pag-IBIG

13th Month Pay (pro-rated)

Rice subsidy

Uniform allowance

Medical allowance

Job summary

Pearson in Manila is seeking an attentive onboarding and HRIS coordinator for a five-month project (December 2026–May 2027). The role focuses on outbound calls to candidates and employees, handling email and chat, and coordinating requisitions and offer letters.

You should have solid customer service, call center experience, and familiarity with HRIS systems; strong data entry and Excel skills are essential.

Qualifications

• Minimum college or technical training preferred; or a combination of education and experience.
• Strong customer service skills and call center experience.
• Strong technical skills and/or experience with HRIS systems.

Responsibilities

• Make outbound phone calls to candidates and employees to drive onboarding completion and/or communicate assignment changes.
• Monitor and respond to incoming email/chat communications.
• Craft and send mass email and call campaign communications.
• Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet).
• Understand and apply company policies.

Skills

Customer service

Call center

HRIS systems

Data entry

Excel

50+ wpm

Education

College or technical training

Tools

Fusion

PEACS

Red Carpet

Job description

Job Description:

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes
it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are
always reexamining the way people learn best whether it’s one child in our own backyard or an
education community across the globe. We are bold thinkers and standout innovators who motivate
each other to explore new frontiers in an environment that supports and inspires us to always be
better. By pushing the boundaries of technology — and each other to surpass these boundaries —
we create seeds of learning that become the catalyst for the world’s innovations, personal and
global, large and small.

NOTE: This is only a 5-month project (December 2026 - May 2027)

Education and Experience Requirements:

• Minimum college or technical training preferred; or a combination of education and experience
• Strong customer service skills and call center experience
• Strong technical skills and/or experience with HRIS systems

Overall Functions, Duties and Responsibilities:

• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
• Monitoring and respond to incoming email/chat communications
• Craft and send mass e‑mail and call campaign communications
• Work within multiple systems simultaneously to respond in real‑time to callers (Fusion, PEACS, Red Carpet)
• Achieve a basic understanding of company policies
• Use internal systems to assign candidates to requisitions and send offer letters
• Upload employees for rehire to requisitions in system
• Load, extract and share reports from PEACS
• Coordinate interviews for employees
• Other duties as assigned

Skills and Other Requirements:

• Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
• Adherence to confidentiality and nondisclosure requirements
• Ability to multi‑task and demonstrate time‑management in a fast‑paced environment
• Excellent organizational skills and excellent communication skills required
• Positive demeanor and the ability to work well with others in providing excellent customer service is critical
• Sense of ownership and urgency to support business and employee needs

Employee Benefits:

We provide a competitive and compliant benefits package that includes:

Core Benefits:

• Health Maintenance Organization (HMO) coverage
• Government‑mandated benefits: SSS, PhilHealth, and Pag-IBIG
• 13thMonthPay (SubjecttoPD 851)-willbecomputedonaprorated basis

Monthly De Minimis Benefits:

• Rice subsidy – Php 2,000.00
• Uniform and clothing allowance – Php 500.00
• Laundry allowance – Php 300.00
• Medical allowance – Php 250.00

Working Conditions:

• Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary

Applications will be accepted through December 1, 2026. This window may be extended depending on the business needs.