HR Business Partner - Day Shift

GoTeam; Cebu City; Hybrid; PHP 781,000 - 1,339,000; Full time

Job summary

GoTeam is seeking an HR Business Partner for Cebu City, offering a hybrid Day Shift role with onsite first 6 months. You will own end-to-end performance management, coach leaders, and standardize processes while ensuring adherence to Philippine labor laws.

This hands-on position focuses on outcomes over activity in a fast-growing organization. Ideal candidates have 3–5+ years in HRBP/HR Generalist roles, with experience managing ER, NTEs, hearings, and PIPs.

Qualifications

• 3–5+ years as an HRBP or HR Generalist in highly structured environments.
• Own the end‑to‑end performance lifecycle, including OKRs, KPIs and PIPs.
• Experience in Employee Relations, including NTEs and administrative hearings.
• Deep knowledge of Philippine Labor Laws and building HR processes from the ground up.
• Willingness to work Day Shift onsite in Cebu IT Park with hybrid eligibility after 6 months.

Responsibilities

• Own the signal of success for a portfolio of 60–80 team members.
• Design and track role-specific OKRs and KPIs to remove operational "noise".
• Coach leaders through 1:1s to align with strategic vision.
• Convert undocumented workflows into visual SOPs and ensure disciplinary standards.
• Monitor attendance/time-tracking accuracy and enforce security policies.
• Manage misconduct cases, NTE issuances and administrative hearings.
• Drive PIPs for underperforming staff with professional assertiveness.

Skills

OKRs & KPIs

Employee relations

Labor law knowledge

Performance management

Strategic coaching

Job description

HR Business Partner - Day Shift (Hybrid | FREE AI Certification)

Cebu City - IT Park | Hybrid (Onsite First 6 months) | Day Shift (6 AM - 3 PM PH Time) | Monday to Friday

You set the operational pace for how GoTeam’s internal talent remains aligned, accountable, and high-performing as the organization scales. This role exists to own the end-to-end performance lifecycle and employee relations—eliminating ambiguity through structured KPIs and ensuring that internal standards are protected through firm, high-empathy accountability.

Day to day, you move between coaching leaders and enforcing discipline, converting undocumented workflows into structured SOPs, and managing the "Justice Gene" through formal labor relations processes. This is not a passive, administrative HR role. You lead from the ground, making judgment calls that protect the company’s culture and operational continuity. Best suited for professionals who prefer hands‑on ownership, possess professional assertiveness, and thrive in environments where performance is measured by outcomes, not just activity.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

• 3–5+ years as an HRBP or HR Generalist, with a foundation in highly structured environments (e.g., Big Four, Fortune 500, or global BPOs)

• Direct ownership of the end‑to‑end performance lifecycle, including OKRs, KPIs, and Performance Improvement Plans (PIPs)

• Proven experience in Employee Relations (ER), including independently issuing NTEs and facilitating administrative hearings

• Deep practical knowledge of Philippine Labor Laws and experience building HR processes from the ground up

• Ability and willingness to work the Day Shift onsite in Cebu IT Park (with hybrid eligibility after 6 months)

STRONG SIGNALS

• Experience transitioning from large corporate structures to fast‑growing, agile companies

• Tech‑forward mindset with a natural drive to research and implement emerging AI tools

• History of professional stability (minimum 2–3 years in previous major roles)

RESPONSIBILITY PILLARS

Performance Management & Standardization

You own the signal of success for a portfolio of 60–80 team members, ensuring every individual understands their impact and meets global standards.

• Execute the end‑to‑end performance lifecycle (Regularization, Mid‑year, and APR)

• Design and track role‑specific OKRs and KPIs to remove operational "noise"

• Facilitate high‑empathy coaching and 1:1s with leaders to align with strategic vision

Operational Discipline & Process Architecture

You transform "messy" or undocumented workflows into structured, scalable systems that ensure internal reliability.

• Convert undocumented processes into visual SOPs and gap analyses

• Monitor and manage operational discipline, including attendance and time‑tracking accuracy

• Enforce "clean floor" security policies and site‑specific operational standards

Employee Relations & Labor Compliance

You act as the guardian of company standards, balancing legal rigor with the "Justice Gene" to maintain a fair workplace.

• Independently manage misconduct cases, NTE issuances, and administrative hearings

• Design and drive PIPs for underperforming staff with professional assertiveness

• Conduct regular "health checks" and sentiment analysis to mitigate internal risks

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI‑enabled operations partner that builds and manages high‑performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People‑First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry‑leading H