HR Benefits Administrator

Connext; Angeles; On-site; PHP 500,000 - 800,000; Full time

Job summary

Connext is seeking a Benefits Administrator Specialist in the Philippines to oversee end-to-end administration of employee benefits programs and wellness initiatives. You will coordinate enrollment, updates, and terminations, ensure compliance with Philippine labor laws, and manage vendor relationships and contracts.

The role emphasizes cost optimization, data analysis, and collaboration with Finance and leadership to support retention and cost control.

Qualifications

• Experience in HMO and insurance benefits administration in a Philippine setting.
• Experience with vendor management and benefits program administration.
• Knowledge of Philippine labor laws and benefits compliance.
• Strong stakeholder and communication skills in English.

Responsibilities

• Manages end-to-end administration of employee benefits programs.
• Coordinates enrollment, updates, and terminations of benefits.
• Ensures compliance with Philippine labor laws and government-mandated benefits.
• Leads vendor sourcing, evaluation, and onboarding for benefits providers.
• Reviews and administers vendor contracts and renewals.

Skills

Benefits administration

Vendor management

Data analysis

Excel

HRIS

Stakeholder management

Budgeting

Education

Bachelor's degree in HR/Business

Tools

Microsoft Excel

HRIS

Job description

The Benefits Administrator Specialist is responsible in managing end-to-end administration, optimization, and delivery of employee benefits and wellness programs to ensure cost efficiency, compliance, and high employee satisfaction. This role also leads vendor partnerships, contract management, and data-driven improvements to enhance employee experience and support organizational goals on retention and cost control.

Job Description

• Manages end-to-end administration of employee benefits programs, including HMO, life insurance, and company-sponsored benefits.
• Coordinates enrollment, updates, and terminations of benefits in alignment with HRIS and external vendors.
• Acts as the primary point of contact for benefits-related inquiries, claims, and escalations, ensuring timely and accurate resolution.
• Ensures compliance with Philippine labor laws and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Leads vendor sourcing, evaluation, and onboarding for benefits, insurance, and wellness providers.
• Manages vendor relationships, service delivery, and performance against defined SLAs and contractual obligations.
• Reviews, administers, and maintains vendor contracts, including terms, pricing, compliance, renewals, and amendments.
• Leads contract negotiations and renewal discussions to ensure cost efficiency and service quality.
• Conducts cost-benefit analysis, benchmarking, and financial reviews to optimize benefits programs and vendor spend.
• Partners with Finance and leadership on budget planning, forecasting, and cost projections related to benefits.
• Oversees end-to-end benefits ticketing operations, including tracking, prioritization, and resolution of HMO concerns, reimbursements, claims, and eligibility issues.
• Establishes and monitors SLAs, turnaround times, and resolution quality standards.
• Identifies recurring issues and drives process improvements and preventive actions.
• Processes, validates, and reconciles vendor invoices, billing statements, and payments related to benefits and wellness programs.
• Ensures billing accuracy by validating charges against contracts, utilization data, and agreed service terms.
• Coordinates with Finance to ensure timely payment processing and proper cost allocation.
• Manages site clinic operations, including vendor coordination, compliance with health and safety standards, and monitoring of service quality and utilization.
• Partners with healthcare providers to ensure effective delivery of onsite clinical services.
• Designs and implements employee wellness programs, including physical, mental, and financial wellbeing initiatives.
• Leads employee engagement programs (e.g., wellness initiatives, support programs) to improve employee experience and retention.
• Manages independent contractor (IC) benefits coordination, including eligibility tracking, billing, invoicing, and payment processing.
• Maintains accurate records and reporting for cost tracking, audit readiness, and compliance.
• Develops and manages employee perks and external partnership programs to enhance employee value proposition.
• Identifies and onboards new vendors and monitors utilization and ROI of programs.
• Generates reports on benefits utilization, cost vs. budget, and employee feedback.
• Provides data-driven insights and recommendations to leadership on benefits optimization, cost management, and program improvements.
• Drives continuous improvement initiatives to enhance benefits processes, vendor performance, and employee experience.

Screening Criteria

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum of two (2) years of experience in Compensation & Benefits, Employee Benefits, or Total Rewards.
• Experience in data analysis and reporting using Microsoft Excel or related dashboards.
• Experience in HRIS and benefits systems management.
• Must have stable employment history.

Required Qualifications

• Experience in HMO and insurance benefits administration within a Philippine setting.
• Experience in vendor management and benefits program administration.
• Demonstrates knowledge of Philippine labor laws and benefits compliance.
• Demonstrates strong stakeholder management skills with vendors, employees, and leadership.
• Demonstrates strong analytical and financial skills, including cost analysis, budgeting, and ROI evaluation.
• Demonstrates problem-solving and escalation management skills.
• Demonstrates high attention to detail and process discipline.
• Clear and coherent both written and verbal communication skills in English.