Housekeeper

Legada Apartment; Iloilo City; On-site; PHP 260,000 - 380,000; Full time

Job summary

A leading hospitality establishment in Iloilo City is seeking a Housekeeper Boss to oversee housekeeping operations. This role involves managing a housekeeping team, ensuring cleanliness standards, and handling inventory. The ideal candidate will have at least 2-3 years of experience in housekeeping, including supervisory experience, and possess strong leadership and organizational skills. This position may require working evenings, weekends, or holidays as needed.

Qualifications

• At least 2-3 years of experience in housekeeping, including supervisory experience.
• Knowledge of cleaning equipment and chemicals.
• Certifications in hospitality management can be beneficial.
• Technical: knowledge of cleaning equipment and housekeeping software.

Responsibilities

• Oversee housekeeping team and delegate tasks.
• Ensure cleanliness of rooms and public spaces.
• Track and manage cleaning supplies and equipment.
• Conduct regular inspections for quality control.
• Create and manage work schedules for staff.
• Maintaining Health and Safety Standards: Ensure that the team follows health and safety regulations and that all cleaning equipment is used properly.
• Handling Complaints: Address and resolve any housekeeping-related complaints from guests or residents promptly.
• Budgeting: Assist in budget management for housekeeping supplies and staffing.
• Coordination with Other Departments: Communicate with front desk, maintenance, and management teams to ensure smooth operation.

Skills

Leadership

Attention to Detail

Organization

Time Management

Customer Service

Problem-Solving

Education

High school diploma or equivalent

Degree in hospitality management or related field

Tools

Hotel management software

Housekeeping software

Job description

Overview

A Housekeeper Boss, often referred to as a Head Housekeeper or Housekeeping Manager, is responsible for overseeing the housekeeping department within a facility, such as a hotel, resort, or large private residence. This role ensures that all areas of the property are kept clean, organized, and maintained to meet company standards. They lead a team of housekeepers, supervise cleaning tasks, manage schedules, and handle inventory and supplies.

Responsibilities

• Supervising and Training Staff: Oversee housekeeping team, delegate tasks, and provide training and guidance on cleaning procedures and safety protocols.
• Managing Cleaning Operations: Ensure that all rooms, public spaces, and facilities are cleaned and maintained according to established standards and schedules.
• Inventory Management: Track and manage cleaning supplies, linens, and other necessary equipment; order supplies as needed.
• Ensuring Quality Control: Conduct regular inspections of rooms and public areas to ensure cleanliness and compliance with standards.
• Scheduling: Create and manage work schedules for housekeeping staff, ensuring coverage during peak times.
• Maintaining Health and Safety Standards: Ensure that the team follows health and safety regulations and that all cleaning equipment is used properly.
• Handling Complaints: Address and resolve any housekeeping-related complaints from guests or residents promptly.
• Budgeting: Assist in budget management for housekeeping supplies and staffing.
• Coordination with Other Departments: Communicate with front desk, maintenance, and management teams to ensure smooth operation.

Qualifications

• Education: A high school diploma or equivalent is typically required. Some positions may prefer a degree in hospitality management or a related field.
• Experience: At least 2-3 years of experience in housekeeping, including prior supervisory or management experience. Experience in a hospitality or residential setting may be preferred.
• Skills: Leadership, Attention to Detail, Organization, Time Management, Customer Service, Problem-Solving.
• Physical Requirements: The job may require standing for long periods, lifting heavy items, and performing physical tasks.
• Technical Skills: Knowledge of cleaning equipment and chemicals; familiarity with hotel management or housekeeping software can be beneficial.
• Certifications: Certifications in hospitality management or specific cleaning procedures may be beneficial.

Working Conditions

• Typically work in hotels, resorts, or large homes.
• Work is generally during the day, but may require evenings, weekends, or holidays, depending on the employer’s needs.
• May need to handle difficult situations or guest complaints promptly and professionally.