Hotline Sales Coordinator

SEAOIL Philippines, Inc.; Metro Manila; On-site; PHP 268,000 - 379,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Customer Service Hotline Assistant to capture and manage customer orders and ensure timely LPG delivery. You will provide high-quality service, resolve inquiries, and coordinate with sales, operations, and riders to maintain a smooth end-to-end process.

The role requires strong communication skills, willingness to learn LPG product details, and the ability to support daily sales reporting and customer data maintenance in a fast-paced environment.

Qualifications

• Undergraduate applicants are welcome to apply.
• Strong communication and problem-solving skills are preferred.

Responsibilities

• Facilitate order capture and management through hotline, mobile, SMS and social media.
• Ensure timely and accurate last-mile delivery of LPG products.
• Provide prompt, professional customer service and resolve inquiries and complaints.
• Maintain updated LPG product knowledge and installation procedures.
• Coordinate with sales, operations, and delivery riders for smooth fulfillment.
• Prepare daily sales reports and maintain an organized customer database.
• Work with LPG Sales to track daily sales and inventory using real-time data.
• Monitor deliveries with riders to ensure orders arrive on time and in good condition.
• Identify operational issues and propose solutions to improve sales and growth.

Skills

Customer service

Education

College undergraduate

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Service Hotline Assistant!

What is this role about?

The role is responsible for capturing and managing customer orders through various communication channels (hotline, mobile, SMS, and social media) and ensuring timely and accurate last-mile delivery of LPG products. The role also involves providing excellent customer service, resolving complaints, maintaining updated product knowledge, coordinating with internal teams (sales, operations, and delivery riders) and preparing sales reports. Ultimately, the coordinator serves as the key link between customer's and the company's sales and delivery teams, ensuring a smooth end-to-end order and fulfilment process.

What will YOU do?

• Facilitate seamless last-mile deliveries by endorsing confirmed orders to Sales Officers or LPG Stores and coordinating dispatch with delivery riders
• Provide excellent customer service by responding promptly and professionally to all inquiries, concerns, and service requests related to SEAGAS LPG
• Maintain updated knowledge of LPG cylinders, including types, valve, accessories, and installation procedures, by regularly attending technical training sessions
• Contribute directly to margin generation and sales growth by ensuring high customer satisfaction and efficient order fulfillment process
• Handle and resolve customer complaints related to product quality, installation issues, or delayed deliveries, ensuring timely and effective solutions
• Prepare and submit daily sales reports and maintain an organized customer database to support business analysis and decision-making
• Coordinate closely with the LPG Sales people to track daily sales and inventory, providing real-time data from customer interactions
• Monitor and follow-up on deliveries with riders to ensure customers receive their orders on time and in good condition
• Identify operational or customer-related issues and propose actionable solutions to improve sales performance and support growth of the LPG business

What will YOU need?

• College undergraduates are welcome to apply