Hotel Tech Support Specialist | Flexible Hours

Amadeus; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Amadeus Hospitality is seeking a Hotel Application/Systems Technical Support specialist to assist global hospitality clients with reservation systems. You will be the first point of contact across phone, portal, and email, resolving issues and escalating when necessary using CRM tools.

The role focuses on responsiveness, professionalism, and accessible product knowledge to enhance customer experience and operational efficiency.

Qualifications

• Have completed tertiary education (or equivalent) in a relevant discipline.
• Bring experience in technical support or help desk environments, including phone, chat, or case management.
• Are familiar with hotel software solutions or related hospitality systems.
• Demonstrate analytical thinking, problem-solving skills, and clear communication with diverse audiences.
• Are committed to learning Amadeus Hospitality product offerings and staying informed about policies, practices, and trends that influence customer support.

Responsibilities

• Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
• Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
• Use available tools, systems, and support channels to resolve customer questions and escalate when needed.
• Document customer interactions and troubleshooting steps clearly and consistently within the CRM system.
• Apply product knowledge and available resources to address customer questions on first contact whenever possible.
• Other duties and responsibilities as assigned.

Skills

Technical support experience

Analytical thinking

Clear communication

Interpersonal skills

Education

Tertiary education in a relevant discipline

Tools

CRM systems

Salesforce

Job description

Amadeus Hospitality is seeking a Hotel Application/Systems Technical Support specialist to assist global hospitality clients with reservation systems. You will be the first point of contact across phone, portal, and email, resolving issues and escalating when necessary using CRM tools.

The role focuses on responsiveness, professionalism, and accessible product knowledge to enhance customer experience and operational efficiency.