Hotel Reservations Specialist – Onsite Manila (Training & Growth)

Recruitify_HR; Pasay; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Paid training

Performance incentives

Bonuses

Career growth opportunities

Job summary

Telesys is seeking a Hotel Reservation Agent in Manila to assist guests with bookings and reservations in a fast-paced BPO setting. You will handle inquiries via multiple channels and ensure a smooth guest experience while meeting service targets.

This entry-level role welcomes fresh graduates and career shifters, with on-site work in Malate, Manila, and opportunities for training, growth, and a long-term career path in hospitality and customer service.

Qualifications

• High School or Senior High School graduate; college level or graduate is an advantage.
• Good English communication skills, both verbal and written.
• Customer-focused and detail-oriented.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist guests with hotel bookings and reservations.
• Process cancellations, rebookings, and modifications.
• Provide accurate information on room availability, rates, and hotel policies.
• Resolve customer issues efficiently and professionally.
• Document all customer interactions in the system.
• Escalate complex concerns when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Customer-focused

Basic computer skills

Multitasking

Education

High School / Senior High School diploma

Job description

Telesys is seeking a Hotel Reservation Agent in Manila to assist guests with bookings and reservations in a fast-paced BPO setting. You will handle inquiries via multiple channels and ensure a smooth guest experience while meeting service targets.

This entry-level role welcomes fresh graduates and career shifters, with on-site work in Malate, Manila, and opportunities for training, growth, and a long-term career path in hospitality and customer service.