Host, Premium Services - China/SEA

Solaire Resort; Parañaque; On-site; PHP 223,000 - 424,000; Full time

Job summary

Solaire Resort is seeking an enthusiastic VIP Host to deliver premium gaming experiences for key players in Manila. You will build strong VIP relationships, coordinate travel, bookings, and personalized services to attract new customers and retain existing ones.

You will promote events and perks, drive player activity, and collaborate with hotel and restaurant teams to exceed guest expectations while supporting the growth of the player database, especially among foreign customers.

Qualifications

• College graduate required.
• Minimum 1 year guest service experience in casino industry.
• Outgoing personality and proactive attitude.

Responsibilities

• Build and maintain strong relationships with VIP and potential players.
• Ensure guests receive personalized assistance and a high level of service.
• Promote Solaire's events, promotions, tournaments, and special offers.
• Increase player visits and gaming activity through engagement and customer care.
• Arrange hotel accommodations, transportation, airport pickups/drop-offs, restaurant bookings, and other guest requests.
• Provide complimentary perks such as meals, rooms, and other benefits based on player activity.
• Gather customer feedback to help improve services, events, and promotions.
• Resolve guest concerns promptly and coordinate with other departments when needed.
• Monitor and report incidents, suspicious activities, and customer issues to management.
• Prepare and maintain player-related records, reservations, and reports.
• Support the growth of the player database, particularly for foreign customers.
• Achieve performance targets related to player revenue, visitation, events, and telemarketing efforts.
• Work collaboratively with the team and follow all company policies and procedures.

Skills

Guest service

Customer engagement

Casino knowledge

Education

College degree

Job description

• State/Province NCR
• Country Philippines

Job Description

The Host is responsible for delivering exceptional service and a premium gaming experience to VIP players. Their main goal is to attract new customers, retain existing players, and encourage repeat visits and increased gaming activity at Solaire.

• Build and maintain strong relationships with VIP and potential players.
  
• Ensure guests receive personalized assistance and a high level of service.
  
• Promote Solaire's events, promotions, tournaments, and special offers.
  
• Increase player visits and gaming activity through engagement and customer care.
  
• Arrange hotel accommodations, transportation, airport pickups/drop-offs, restaurant bookings, and other guest requests.
  
• Provide complimentary perks such as meals, rooms, and other benefits based on player activity.
  
• Gather customer feedback to help improve services, events, and promotions.
  
• Resolve guest concerns promptly and coordinate with other departments when needed.
  
• Monitor and report incidents, suspicious activities, and customer issues to management.
  
• Prepare and maintain player-related records, reservations, and reports.
  
• Support the growth of the player database, particularly for foreign customers.
  
• Achieve performance targets related to player revenue, visitation, events, and telemarketing efforts.
  
• Work collaboratively with the team and follow all company policies and procedures.
  

Requirements

• At least college graduate
• At least 1 year of guest service experience in casino industry
• Outgoing personality and proactive working attitude.