Hospital Operations Services Supervisor

AIA Shared Services; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO founded by doctors, now seeking a Supervisor to oversee Field Liaison Officers and Senior Liaison Officers in their areas of responsibility.

The role emphasizes cross-team coordination, data accuracy, and process compliance across field activities. The successful candidate will supervise, monitor, and train staff, ensuring admission/discharge details are correctly managed and communicated to head office.

Qualifications

• Graduate of any 4 year Medical course.
• At least 2 years’ experience in clinic or HMO advantageous.
• Excellent communication, empathy, negotiation, multitasking, and organizational skills.

Responsibilities

• Approves in-patients information sheet.
• Monitors in-house Liaison Officer weekends/holidays.
• Oversees Field Liaison Officers and data gathering.
• Ensures discharge details are updated in JUNO.
• Mediates between officers on approvals.
• Trains Liaison Officers.
• Maintains ISO audit readiness.
• Ensures timely, accurate paper work.

Skills

Communication

Empathy

Negotiation

Multitasking

Analytical

Organized

Education

4-year Medical degree

Job description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: Supervises, assists and monitors, Field Liaison Officers and Seniors Liaison Officers in their areas of responsibility.

DUTIES & RESPONSIBILITIES

• Approves in-patients information sheet.
• Monitors activities of In-house Liaison Officer during weekends or holidays.
• Monitors activities of Field Liaison Officer
  • A. Date Gathering for in-patient: Status and Progress History of present illness Attending Physicians Procedure done Final Diagnosis Other confinement details
  • B. Attendance and tardiness of team members
  • C. Check the location of his / her team members
  • D. Prepares, issues and signs LOAs
  • E. Encoding and updating of data into system
  • F. Prepares and checking of itinerary report.
  • G. Timely submission / completeness / integrity and consistency of paper works
  • H. Ensures that all discharge details are updates in JUNO.
• Mediates between approving officers and field liaison officers regarding in-patient approval status.
• Responsible for completeness of information / data needed for approval.
• Monitor team members where in all assigned areas are attended whether physically or via phone calls.
• Responsible for making sure that all admissions and discharges are known to head office.
• Provides assistance to Liaison Officer as needed for any concern that will arise.
• Provides training to Liaison Officers.
• Responsible for creating harmony within the team for optimal productivity.
• Responsible for checking all documents needed for ISO audit.
• Performs other task which may be assigned from time to time.

MINIMUM QUALIFICATIONS

• Education – Graduate of any 4 year Medical course
• Experience – At least 2 years’ experience in clinic setting or working in an HMO is an advantage.
• Other skills: With above average communication and empathic skills. Good negotiator, flexible and can do multi-tasking. Must be analytic, systematic and organized.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive. MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.