Hospital Operations Services Supervisor

AIA; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

MediCard Phils., Inc. in Makati is seeking an assertive, dynamic and energetic individual to fill a supervisory role over Field Liaison Officers and Seniors Liaison Officers across assigned areas.

The position involves approving patient information sheets, overseeing attendance, preparing reports, ensuring complete data for approvals, coordinating with head office, and training Liaison Officers. Equal opportunity employer.

Qualifications

• Graduate of any 4-year medical course.
• Experience of 2+ years in a clinic setting or working in an HMO is an advantage.
• Above average communication, empathy, negotiation, multitasking, analytical and organized.

Responsibilities

• Approve in-patients information sheet.
• Monitor activities of In-house and Field Liaison Officers, especially on weekends/holidays.
• Mediates between approving officers and field liaison officers regarding approval status.
• Ensure completeness of information/data needed for approvals.
• Oversee attendance, area coverage, and issuance/signing of LOAs.
• Prepare and update itineraries; ensure timely and accurate paper work; update discharge details in JUNO.

Education

Graduate of any 4-year medical course

Job description

MediCard Phils., Inc. is one of the country’s leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Supervises, assists and monitors, Field Liaison Officers and Seniors Liaison Officers in their areas of responsibility.

DUTIES & RESPONSIBILITIES

• Approves in-patients information sheet.
• Monitors activities of In-house Liaison Officer during weekends or holidays.
• Monitors activities of Field Liaison Officer

A. Date Gathering for in-patient: Status and Progress
History of present illness

Attending Physicians

Procedure done

Final Diagnosis

Other confinement details

B. Attendance and tardiness of team members
C. Check the location of his / her team members
D. Prepares, issues and signs LOAs
E. Encoding and updating of data into system
F. Prepares and checking of itinerary report.
G. Timely submission / completeness / integrity and consistency of paper works
H. Ensures that all discharge details are updates in JUNO.

• Mediates between approving officers and field liaison officers regarding in-patient approval status.
• Responsible for completeness of information / data needed for approval.
• Monitor team members where in all assigned areas are attended whether physically or via phone calls.
• Responsible for making sure that all admissions and discharges are known to head office.
• Provides assistance to Liaison Officer as needed for any concern that will arise.
• Provides training to Liaison Officers.
• Responsible for creating harmony within the team for optimal productivity.
• Responsible for checking all documents needed for ISO audit. Performs other task which may be assigned from time to time.

MINIMUM QUALIFICATIONS

• Education – Graduate of any 4 year Medical course
• Experience – At least 2 years’ experience in clinic setting or working in an HMO is an advantage.
• Other skills: With above average communication and empathic skills. Good negotiator, flexible and can do multi-tasking. Must be analytic, systematic and organized.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.