Hospital Operations Services Supervisor

AIA (Web); Makati; On-site; PHP 446,000 - 670,000; Full time

Job summary

MediCard Phils., Inc. is seeking assertive and energetic individuals to join our team as liaison/approval coordinators. The role involves managing inpatient approval processes, gathering patient data, updating records, and ensuring accurate documentation for discharges and approvals.

Ideal candidates will have a medical degree and at least two years in a clinic setting or HMO. Strong communication, empathy, and multitasking skills are essential for success in this position.

Qualifications

• Graduate of a 4 year medical course.
• 2+ years’ experience in clinic setting or HMOs is advantageous.
• Strong communication, empathic skills and multi-tasking ability.

Responsibilities

• Approves in-patients information sheet and monitors LOAs.
• Oversees weekend/holiday activities of In-house Liaison Officer.
• Monitors Field Liaison Officer activities and ensures data integrity.
• Collects and updates patient status information, diagnoses, procedures, and discharge details.
• Ensures timely submission of itineraries and paper works; maintains JUNO updates.
• Mediates between approving officers and field officers regarding inpatient approvals.
• Ensures completeness of information needed for approval and team attendance.
• Supports ISO audit preparation and provides documentation as needed.

Skills

Communication

Empathic

Negotiation

Multitasking

Analytic

Systematic

Organized

Education

Graduate of 4 year medical course

Job description

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

DUTIES & RESPONSIBILITIES

• Approves in-patients information sheet.
• Monitors activities of In-house Liaison Officer during weekends or holidays.
• Monitors activities of Field Liaison Officer
• A. Date Gathering for in-patient: Status and Progress
• History of present illness
• Attending Physicians
• Procedure done
• Final Diagnosis
• Other confinement details
• B. Attendance and tardiness of team members
• C. Check the location of his / her team members
• D. Prepares, issues and signs LOAs
• E. Encoding and updating of data into system
• F. Prepares and checking of itinerary report.
• G. Timely submission / completeness / integrity and consistency of paper works
• H. Ensures that all discharge details are updates in JUNO.
• Mediates between approving officers and field liaison officers regarding in-patient approval status.
• Responsible for completeness of information / data needed for approval.
• Monitor team members where in all assigned areas are attended whether physically or via phone calls.
• Responsible for making sure that all admissions and discharges are known to head office.
• Responsible for creating harmony within the team for optimal productivity.
• Responsible for checking all documents needed for ISO audit. Performs other task which may be assigned from time to time.

• Provides assistance to Liaison Officer as needed for any concern that will arise
• Provides training to Liaison Officers.

MINIMUM QUALIFICATIONS

• Education – Graduate of any 4 year Medical course
• Experience – At least 2 years’ experience in clinic setting or working in an HMO is an advantage.
• Other skills: With above average communication and empathic skills. Good negotiator, flexible and can do multi-tasking. Must be analytic, systematic and organized.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.