Hospital Operations Services Supervisor

AIA Digital+; Cebu City; On-site; PHP 300,000 - 600,000; Full time

Job summary

MediCard Phils., Inc. recruitment drive seeks assertive, dynamic professionals to supervise clinic operations and ensure personalized, high‑quality healthcare for members. You will oversee staff, retainer doctors and dentists, monitor outpatient approvals, coach teams, and drive performance against targets.

Strong communication and analytical skills are essential for success. Role requires medical education, at least two years in a clinic or HMO setting, and the ability to manage multiple tasks

Qualifications

• Graduate of any 4 year Medical course.
• At least 2 years’ experience in clinic setting or working in an HMO is an advantage.
• Above average communication and empathic skills; good negotiator, flexible and able to multi-task; analytical, systematic and organized.

Responsibilities

• Supervises and monitor the clinic staff and retainer doctors and dentist.
• Ensure that quality medical and dental healthcare are deliver to all members.
• Handle and manage the concerns raised by clinic staff and retainer doctors and dentist.
• Monitor and ensure the accuracy, timeliness and efficiency of outpatient approval request.
• Guides, coach and motivate clinic staff. Ensure that redirection to FSC is implemented and monitor.
• Review, monitor and assist in the attainment of objectives, measures, targets and initiatives.
• Prepare weekly and monthly report and submit to immediate superior on time.
• Approval of clinic staff and retainer doctors and dentist daily time records. Investigate and resolve Notice for Correction from Claims and complaints from internal and external customer and give appropriate action plan immediately.
• Ensure that clinic equipment are functional and calibrated on a regular basis and clinic facility are well maintained and request repair if needed.
• Monitor clinic expenses and liquidation.
• Monitor the delivery of check payments for doctors and hospitals.
• Perform tasks that may be assigned from time to time.

Skills

Clinic operations

Staff supervision

Healthcare quality

Communication

Empathy

Multi-tasking

Education

4-year Medical degree

Job description

MediCard Phils., Inc. is one of the country’s leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The role is responsible to supervise and oversee clinic operations to maintain that personalized and comprehensive quality of healthcare is deliver to all members.

DUTIES & RESPONSIBILITIES

• Supervises and monitor the clinic staff and retainer doctors and dentist.
• Ensure that quality medical and dental healthcare are deliver to all members.
• Handle and manage the concerns raised by clinic staff and retainer doctors and dentist.
• Monitor and ensure the accuracy, timeliness and efficiency of outpatient approval request.
• Guides, coach and motivate clinic staff. Ensure that redirection to FSC is implemented and monitor.
• Review, monitor and assist in the attainment of objectives, measures, targets and initiatives.
• Prepare weekly and monthly report and submit to immediate superior on time.
• Approval of clinic staff and retainer doctors and dentist daily time records. Investigate and resolve Notice for Correction from Claims and complaints from internal and external customer and give appropriate action plan immediately.
• Ensure that clinic equipment are functional and calibrated on a regular basis and clinic facility are well maintained and request repair if needed.
• Monitor clinic expenses and liquidation.
• Monitor the delivery of check payments for doctors and hospitals.
• Perform tasks that may be assigned from time to time.

MINIMUM QUALIFICATIONS

• Education – Graduate of any 4 year Medical course
• Experience – At least 2 years’ experience in clinic setting or working in an HMO is an advantage.
• Other skills: With above average communication and empathic skills. Good negotiator, flexible and can do multi-tasking. Must be analytic, systematic and organized.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.