Hospital Front Desk & Patient Experience Specialist

Customer Frontline Solutions, Inc; Muntinlupa; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO

Group Life Insurance

Rice Allowance

Job summary

Customer Frontline Solutions, Inc. is seeking a dedicated front desk patient service associate in Metro Manila. You will greet patients, assist visitors, and guide them to the right departments while maintaining a smooth flow in registration areas.

The role requires handling inquiries about hospital services and schedules, supporting admissions/discharge, and ensuring patient safety and comfort with a confidential approach. Training and empathy are emphasized.

Qualifications

• Bachelor's degree in any course.
• Experience in customer service, front desk, healthcare support, medical clinics, or patient support is a plus.
• Must be willing to work on shifting schedules, weekends, or holidays if required.
• Must be residing near/within Muntinlupa City.
• Comfortable interacting with patients and handling sensitive information confidentially.
• Proficient in Microsoft Office, email, and data entry systems.
• Ability to multitask and manage appointments, inquiries, and records accurately.
• Professional appearance and positive attitude.

Responsibilities

• Greet and assist patients and visitors; provide directions and initial guidance.
• Respond to inquiries regarding hospital services, schedules, and procedures.
• Guide patients to appropriate departments; assist elderly, PWDs, and patients with limited mobility.
• Maintain orderly flow in registration and service areas; implement crowd control during peak periods.
• Assist with admissions, discharge, and internal transport; ensure patient safety and comfort.
• Receive, document, and escalation concerns; support resolution to maintain satisfaction.
• Liaise between patients, visitors, and hospital units; communicate urgent requests or incidents promptly.
• Adhere to hospital policies, safety protocols, and confidentiality requirements.
• Maintain accurate logs; provide regular performance and service reports.
• Demonstrate empathy, professionalism, and patient-focused service; participate in ongoing training.

Skills

Customer service

Front desk

Healthcare support

Patient support

Education

Bachelor's degree in any course

Job description

Customer Frontline Solutions, Inc. is seeking a dedicated front desk patient service associate in Metro Manila. You will greet patients, assist visitors, and guide them to the right departments while maintaining a smooth flow in registration areas.

The role requires handling inquiries about hospital services and schedules, supporting admissions/discharge, and ensuring patient safety and comfort with a confidential approach. Training and empathy are emphasized.