Home Loan Processor - AU Client

IT Squarehub Global Services Corporation; Manila; Remote; PHP 360,000 - 660,000; Full time

Job summary

IT Squarehub Global Services Corporation seeks an experienced Australian Home Loan Processor to support an Australian mortgage broker with end-to-end loan processing and administration.

The role requires hands-on expertise across pre-lodgement, lodgement, and post-lodgement activities, with familiarity in Finsure processes and NCCP compliance. You will independently manage multiple applications and coordinate with lenders and stakeholders.

Qualifications

• 2–3 years hands-on experience in Australian mortgage processing or home loan administration.
• Experience handling residential home loan applications from pre-lodgement through post-lodgement.
• Strong familiarity with Australian mortgage broking procedures and lender requirements.
• Experience using ApplyOnline and mortgage CRM platforms.
• Knowledge of NCCP compliance requirements and Australian lending documentation.
• Excellent written and verbal English communication; strong attention to detail.

Responsibilities

• Pre-Lodgement: manage inbox, send guides, follow up on missing info, organise documents, verify facts, request valuations, obtain pricing, prepare calculators, review documents.
• Lodgement: accurate CRM entry, process errors in ApplyOnline, upload documents, prepare NCCP docs, complete lender forms, send for e-signatures, coordinate requirements, lodge applications, ensure policy compliance.
• Post-Lodgement: monitor progress, respond to deferrals, collect missing items, follow up SLAs, liaise with valuers/solicitors, update CRM stages, monitor through settlement, reconcile commissions.

Skills

Mortgage processing

ApplyOnline

Finsure familiarity

CRM data entry

Serviceability calculations

Lender requirements

English communication

Attention to detail

Tools

Finsure Aggregator Platform

ApplyOnline

Mortgage CRM

Lender portals

MS Excel

Electronic signatures

Job description

Position Overview

We are looking for a highly experienced and detail-oriented Australian Home Loan Processor to support an Australian mortgage broker with the end-to-end processing and administration of residential home loan applications.

The ideal candidate must have hands‑on experience managing the entire loan processing cycle, from pre‑lodgement through lodgement and post‑lodgement, and be someone who performs these tasks day in and day out.

The client uses Finsure as their aggregator, so familiarity with Finsure's processes, systems, lender requirements, and compliance procedures will be highly advantageous.

This role requires someone who can independently manage loan applications, coordinate with lenders and other stakeholders, maintain accurate CRM records, and ensure applications progress smoothly through to settlement.

Key Responsibilities

1. Pre-Lodgement Processing

• Manage and monitor the mortgage broker's inbox and loan‑related correspondence.

• Send credit guides and relevant documentation to clients.

• Follow up with clients for missing information and supporting documents.

• Rename, organise, and maintain supporting loan documents.

• Verify Fact Find information against supporting documentation.

• Request upfront property valuations from various lenders.

• Obtain and compare pricing requests from different banks.

• Prepare serviceability calculators for the broker's review.

• Review loan application documents to ensure completeness and accuracy before lodgement.

2. Loan Lodgement and Application Processing

• Perform accurate CRM data entry and maintain updated client records.

• Process and resolve errors in ApplyOnline.

• Upload and organise supporting documents in the CRM and ApplyOnline.

• Generate NCCP (National Consumer Credit Protection) compliance documentation.

• Prepare lender‑specific home loan application forms.

• Send loan application documents to clients for electronic signatures.

• Coordinate the completion of application requirements.

• Submit and lodge completed home loan applications with lenders.

• Ensure applications meet lender policies, documentation standards, and compliance requirements.

3. Post‑Lodgement and Loan Follow‑Up

• Monitor loan application progress and lender updates.

• Respond to lender deferral requests and follow up on outstanding conditions.

• Contact clients to obtain additional or missing documents.

• Follow up with lenders regarding service‑level agreements (SLAs) and application status.

• Coordinate with valuers, solicitors, conveyancers, and other relevant parties.

• Respond to queries from audit and compliance teams.

• Update application stages and status changes in the CRM.

• Monitor applications through approval and settlement.

• Reconcile commission payments and assist with commission‑related administration.

Required Qualifications and Experience

• At least 2–3 years of hands‑on experience in Australian mortgage processing or home loan administration.

• Proven experience handling residential home loan applications from pre‑lodgement through post‑lodgement.

• Strong familiarity with Australian mortgage broking procedures and lender requirements.

• Experience using Finsure as an aggregator is highly preferred.

• Practical experience with ApplyOnline and mortgage CRM platforms.

• Knowledge of NCCP compliance requirements and Australian lending documentation.

• Experience preparing loan application forms, serviceability calculations, and supporting documents.

• Familiarity with major Australian banks and non-bank lenders.

• Excellent written and verbal English communication skills.

• Strong attention to detail, organisation, and time management.

• Ability to work independently and manage multiple loan applications simultaneously.

Preferred Technical Skills and Systems

• Finsure Aggregator Platform

• ApplyOnline

• Mortgage Broker CRM Systems

• Lender Servicing and Application Portals

• Serviceability and Borrowing Capacity Calculators

• Electronic Document Signing Platforms

• Microsoft Office / Excel

Ideal Candidate Profile

We are looking for someone who:

• Has been actively processing Australian home loans on a daily basis.

• Can independently manage the complete loan processing workflow.

• Understands the requirements of different Australian lenders.

• Is confident communicating with clients, banks, valuers, solicitors, and other stakeholders.

• Can identify missing information, resolve application issues, and proactively follow up on outstanding requirements.

• Requires minimal supervision and can take ownership of loan applications from start to finish.

Important: This is not an entry‑level administrative or general virtual assistant role. The client specifically needs an experienced home loan processor who is already familiar with Australian mortgage operations and can confidently handle the end-to-end loan processing workload.

Working Arrangement

• Full‑time offshore position based in the Philippines.

• Must be able to work in alignment with Australian business hours.

• Dedicated support to an Australian mortgage broker.

• Expected to handle daily loan processing tasks independently and efficiently.