Home Lending Associate: Better Home & Finance

Mortgage Brokers; Hinoba-an; On-site; PHP 265,000 - 464,000; Full time

Job summary

Better Home & Finance Holding Company is hiring a full-time Home Lending Associate in Gurugram. You will manage prospect pipelines, handle calls, explain the application process, and coordinate with loan officers and underwriters to move cases forward.

The role emphasizes mortgage knowledge, regulatory awareness, and a track record of meeting sales targets while balancing customer questions and documentation requirements.

Qualifications

• Two years of sales experience, including one year in mortgage, with supporting references.

Responsibilities

• Manage prospect pipelines for home purchases, refinances, and equity inquiries.
• Handle inbound and outbound calls and respond to customer questions.
• Coordinate with loan officers and underwriters to move applications forward.
• Track sales activity and progress toward conversion targets.
• Work with cross-functional teams while handling the customer-facing sales stage.

Skills

Sales experience

Mortgage industry

Phone sales

Written communication

Organization

Problem solving

Meeting sales targets

Job description

Start Date09/02/2026

Full-Time

Better Home & Finance is hiring a full-time Home Lending Associate. The Home Lending Associate position serves prospects across home purchase, refinance, and home equity while helping move applications forward. The work includes customer questions and coordination with loan officers and underwriters.

The role is based in Gurugram, Haryana . Candidates need at least two years of sales experience, including one year in the mortgage industry, along with references that support their performance and work ethic. Phone sales, written communication, organization, problem solving, and a record of meeting sales targets are part of the role. Knowledge of mortgage regulations and Conventional, FHA, and VA products is also required.

• Employer: Better Home & Finance Holding Company

Applicants should have their sales history, mortgage experience, and references ready because the role asks for two years of sales experience, one year in mortgage, and supporting references. The role also requires applicants to explain their quota performance and customer-conversion results.

Prospect Pipelines And Loan Applications

The associate manages prospect pipelines for home purchases, refinances, and home-equity inquiries. Inbound and outbound calls form the daily sales channel, with customer questions answered before an application moves to the next stage. The role also involves follow-up with prospects whose timing, financial goals, or documentation needs change.

Pipeline activity stays organized through customer records and sales processes. The associate works toward conversion targets, keeps communication timely, and identifies issues that could stop an application from progressing. The work sits within mortgage lending work and intersects with mortgage operations when files move from sales conversations into review.

• Manage prospects from initial contact through application activity.
• Handle inbound and outbound customer calls.
• Answer questions about the application process.
• Track sales activity and work toward conversion targets.
• Coordinate with loan officers and underwriters.

Customer Conversations And Teamwork

Customer conversations require clear explanations, careful listening, and control of sensitive financial information. The associate adapts the discussion to the customer's home-purchase, refinance, or equity objective while keeping the next action defined. Strong time management matters because prospects can reach the role at different points in their financing process.

The team includes loan officers and underwriters, and the associate works with both groups while handling the customer-facing sales stage. Product, engineering, and marketing teams also receive customer insight from the role. The position calls for independent troubleshooting, written communication, and collaboration when a question crosses from sales into operations or technology.

Conventional FHA And VA Product Knowledge

The role requires working knowledge of Conventional, FHA, and VA mortgage products and the regulations that govern them. Product knowledge helps the associate explain available paths accurately, identify a question that needs a licensed specialist, and keep customer information aligned with the next underwriting step. The position also calls for familiarity with home purchase, refinance, and home-equity pipelines rather than a single transaction type.

Mortgage conversations include rates, qualification questions, fees, and monthly payment choices. The loan options a borrower compares can differ by lender, and the Consumer Financial Protection Bureau advises borrowers to compare rates, APRs, estimated fees, and monthly payments. Income, asset, and down-payment records also belong in the early documentation conversation when qualification questions arise.

Loan Consultant Progression And Licensing

Top Home Lending Associate performers may have the opportunity to earn mortgage licenses and progress to the Loan Consultant role. That path adds responsibility for licensed mortgage activity, so the associate's sales record, customer handling, and product knowledge form the foundation for later work. References and a demonstrated record of meeting targets are part of the selection standard for the current position.

Federal mortgage loan originators who must register at federally chartered or insured institutions use the Nationwide Multistate Licensing System. The NMLS registration requirements include a criminal background check, fingerprint submission, employer training, and financial-responsibility review. The current associate role does not state that an MLO license is required at entry, while the published progression path connects licensing with later advancement.

Human Hiring Decisions

Better Home & Finance may use artificial-intelligence tools during application review, resume analysis, or response assessment. Human decision-makers make the final hiring decisions. The employer also states that applicants receive equal employment consideration across protected characteristics.

Reasonable accommodation is available for applicants with physical or mental disabilities. The process therefore includes a human decision stage after any technology-assisted review, with accommodation handled as part of the employer's stated hiring practice.

Better Home & Finance operates a digital mortgage platform that includes the Tinman AI platform and the voice-based Betsy mortgage assistant. The company has funded more than $110 billion in loans and raised more than $1.2 billion in equity capital, giving the associate a technology and finance setting that extends beyond a single sales desk.

The employer's published company facts also include a mortgage industry valued at $15 trillion and a customer experience built around digital home financing. The Gurugram associate works inside that broader platform while developing the sales, product, and customer skills connected to the Loan Consultant path.