Home-Based E-Commerce Associate

Delegate CX; Philippines; Remote; PHP 502,000 - 536,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO coverage on regularization

Internet stipend

Job summary

DCX Client Services is seeking a Home-Based E-Commerce Associate to manage client online stores, coordinate with partners, and handle day-to-day e-commerce operations. The role focuses on maintaining product data, pricing, and storefront updates across platforms.

Qualifications include a Bachelor's in Marketing/Communications/Business Administration and at least 2 years in customer service or order management, with strong English communication and proficiency in Microsoft/Google tools.

Qualifications

• Bachelor's degree in Marketing, Communications, or Business Administration.
• Minimum 2 years in customer service or order management.
• Strong written and spoken English communication.
• Proficient with Microsoft and Google applications; basic Adobe tools.

Responsibilities

• Build web stores with functionality meeting client needs.
• Keep stores updated with pricing, product maintenance and graphics.
• Oversee and update existing e-commerce sites via ticketing requests.
• Review landing pages and checkout flows for usability and accuracy.
• Coordinate integration and testing with external partners.
• Manage project timelines and SLAs for site maintenance requests.
• Coordinate order production and supplier communications via e-commerce platform.
• Provide administrative and project support for e-commerce initiatives.
• Perform ad hoc tasks related to e-commerce projects.

Skills

Multitasking

English communication

Organizational skills

Project follow-through

Web-based apps

Education

Bachelor's degree in Marketing, Communications, and Business Administration

Tools

Microsoft Office

Google Apps

Adobe Illustrator

Adobe Photoshop

Canva

Shopify

Bigcommerce

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

DCX Client Services - Home-Based E-Commerce Associate

will be the tactical expert who supports the day-to-day operations of the client's online business while also having hands-on expertise with e-commerce and marketing automation platforms. You will manage and monitor the brands on the e-commerce platform and collaborate with external partners.

REQUIRED CORE COMPETENCIES

• Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail
• A highly proficient communicator in both spoken and written English
• Strong organizational and time management skills
• Superior project follow-through ensuring timely completion
• Familiarity with web-based applications

WHAT YOU WILL DO

• Build web stores with functionality that supports the client's needs.
• Keep web stores updated with pricing, product maintenance, and graphics, and understand how each store types of invoices to the customers.
• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Provide administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: Minimum of 2 years in a customer service or order management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Industry Specific Software/Knowledge:

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
• Knowledge of various e-commerce platforms is a great advantage.
• Various promotional industry-specific software (i.e., Shopify, Bigcommerce, Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: PHP 45,000 - 48,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM-5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Work Setup: #DCXWorkFromHome

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government Mandated Benefits Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!