Home-Based Account Manager (Promotional Product)

DCX PH Inc.; Philippines; Remote; PHP 502,000 - 536,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO coverage

Job summary

DCX PH Inc. is seeking a Home-Based Account Manager to support a growing U.S.-based promotional products company. You will manage client projects from order placement to delivery, coordinating with internal teams and partners to ensure on-time results.

Ideal candidates have 2–3 years in promotional products, strong English communication, and the ability to work US hours from the Philippines. This permanent, remote role offers an industry-leading salary and benefits.

Qualifications

• Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience in Promotional Products, Marketing, Sales, or a related role.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Responsibilities

• Brainstorming products to fit within clients’ branded merchandise projects.
• Providing formal quotes to clients.
• Building and placing sales orders.
• Reviewing and approving invoices.
• Reviewing and sending proofs to clients for approval.
• Day-to-day project management of each job to ensure on-time delivery.
• Oversee problem resolution through completion
• Place sample and spec orders that require a factory PO
• Point of contact for order questions that arise during production
• Update company CRM as needed.

Skills

Attention to Detail

Client Communication

Organization & Multitasking

Problem Solving & Follow-Through

Relationship Management

English Proficiency

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

We are looking for a Home-Based Account Manager to join a growing U.S.-based company in the promotional products industry. In this role, you will support the day-to-day management of a sales portfolio, working closely with the Outside Sales team, Account Management team, and Chief Revenue Officer (CRO).

You will be responsible for managing client projects from order placement through delivery, maintaining clear client communication, coordinating with internal and external partners, and ensuring projects stay on track and are delivered on time. Experience in the promotional products industry is a plus and preferred by the client.

REQUIRED CORE COMPETENCIES

• Attention to Detail: Maintains accuracy across quotes, sales orders, invoices, proofs, client communications, and project details.
• Client Communication: Communicates clearly and professionally with clients and internal teams while providing timely updates and responsive customer service.
• Organization & Multitasking: Effectively manages multiple client projects, orders, deadlines, approvals, and follow-ups simultaneously.
• Problem Solving & Follow-Through: Takes ownership of order and production issues and ensures problems are followed through to completion.
• Relationship Management: Builds strong client relationships through proactive communication, reliable support, and a positive, creative approach.

WHAT YOU WILL DO

• Brainstorming products to fit within clients’ branded merchandise projects.
• Providing formal quotes to clients.
• Building and placing sales orders.
• Reviewing and approving invoices.
• Reviewing and sending proofs to clients for approval
• Day-to-day project management of each job to ensure on-time delivery.
• Oversee problem resolution through completion
• Place sample and spec orders that require a factory PO
• Point of contact for order questions that arise during production
• Update company CRM as needed.

WHAT WE LOOK FOR

• Education: Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• Experience: 2-3 years of experience in Promotional Products, Marketing, Sales, or a related role.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Strong attention to detail and great follow-up practices
• Strong written communication and customer service skills
• Positive and creative attitude!
• Advanced organizational skills / Ability to multitask
• Proficient in Microsoft Suite (Outlook, Word, Excel, and PPT)
• Experience in the Promotional Products industry is a plus.

WHAT WE OFFER

• Salary Range: PHP 45,000 - 48,000
• Industry: Promotional Products / Branded Merchandise
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!