High-Impact Team Leader — Customer Support

TaskUs; Bohol; On-site; PHP 42,000 - 65,000; Full time

Job summary

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and drive performance across channels.

Lead day-to-day operations, ensure SLAs and KPIs are met, and coach teammates through regular huddles. Collaborate with other departments to resolve issues.

Ideal candidates have 2+ years in outsourcing as a team lead with 10+ teammates, strong communication, and experience with e-commerce and Zendesk.

Qualifications

• At least two (2) years of Team Leader experience in outsourcing or similar, managing 10+ teammates in a customer support role.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat customer support.
• Familiarity with e-Commerce and CRM tools (e.g., Zendesk).
• Willingness to work across different shifts.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize and manage the team and schedules.
• Train and develop the team through huddles and coaching.
• Evaluate strengths and weaknesses of teammates.
• Propose growth solutions for the team.
• Create reports on team performance and document client feedback.
• Handle HR-related issues.
• Think creatively to solve problems.
• Act as liaison between management and the team.

Skills

Team Leadership

Customer Support

Communication

CRM Tools

Zendesk

E-commerce

Multichannel Support

Shift Flexibility

Tools

Zendesk

Job description

TaskUs in the Philippines is seeking a Team Leader to guide a customer support team and drive performance across channels.

Lead day-to-day operations, ensure SLAs and KPIs are met, and coach teammates through regular huddles. Collaborate with other departments to resolve issues.

Ideal candidates have 2+ years in outsourcing as a team lead with 10+ teammates, strong communication, and experience with e-commerce and Zendesk.