Helpdesk Support

IT by Design Philippines Inc.

Taguig

On-site

PHP 335,000 - 469,000

Full time

7 days ago

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Benefits offered by this job

HMO

13th Month Pay

Night Shift Differential

12 SL + 12 VL

Holiday Premium Pay

Free Coffee, Snacks & Subsidized Meals

Shuttle Service

Quarterly Rewards & Recognition

Government-Mandated Benefits

Job summary

IT by Design Philippines Inc. is seeking an IT Support professional to provide technical help for Windows, Mac, Microsoft 365 and desktop applications to local and international end-users.

You will resolve issues, assist with user accounts, and deliver excellent customer service while working onsite in BGC, Taguig, with night shifts (8:00 PM – 5:00 AM Manila Time). The role offers benefits including HMO, 13th month pay, and shuttle service.

Qualifications

At least 2 years of IT service desk experience.
Knowledge of Active Directory, Office 365, Windows/Mac OS, VPN.
Strong communication and problem-solving skills.
Willing to work onsite in BGC, Taguig and night shift.

Responsibilities

Provide technical support for Windows, Mac, Microsoft 365, and desktop applications
Troubleshoot Active Directory, VPN, printers, and network connectivity issues
Assist with user accounts, access permissions, and security-related concerns
Resolve IT issues and support local and international end-users
Deliver excellent customer service and timely ticket resolution

Skills

Active Directory

Office 365

Windows OS

Mac OS

VPN

Troubleshooting

Customer service

Communication

Job description

About the role

We are looking for a tech-savvy and customer-focused IT Support professional to join our growing team. You will provide technical support for Windows, Mac, Microsoft 365, and desktop applications to local and international end-users.

Key responsibilities

Provide technical support for Windows, Mac, Microsoft 365, and desktop applications
Troubleshoot Active Directory, VPN, printers, and network connectivity issues
Assist with user accounts, access permissions, and security-related concerns
Resolve IT issues and support local and international end-users
Deliver excellent customer service and timely ticket resolution

About you

At least 2 years of experience in IT Service Desk or Help Desk Support
Knowledge of Active Directory, Office 365, Windows/Mac OS, VPN, and troubleshooting
Strong communication and problem-solving skills
Customer-oriented and detail-focused
Willing to work onsite in BGC, Taguig
Available for a night shift (8:00 PM – 5:00 AM Manila Time)

Benefits