Helpdesk Supervisor — SLA-Driven Support Lead

NCR Corporation; Cebu City; On-site; PHP 446,000 - 893,000; Full time

Job summary

NCR Voyix Corporation in Cebu City, Philippines is seeking a Helpdesk Supervisor to lead and mentor a frontline support team. You will ensure incident and call management processes meet SLA targets and drive performance across shifts.

Ideal candidates have strong communication, organizational skills, and proficiency in MS Office. This role offers exposure to global processes and collaboration with cross-functional teams to improve support operations.

Qualifications

• Excellent communications, both verbal and written.
• Strong organizational acumen and time management.
• Proficient in MS Office and data entry.

Responsibilities

• Lead support team to meet SLA standards.
• Coach team to improve service delivery.
• Provide metrics and action plans to management.
• Maintain relationships with key customers.

Skills

Communication skills

Team leadership

Customer service

MS Office

Tools

MS Office Suite

Job description

NCR Voyix Corporation in Cebu City, Philippines is seeking a Helpdesk Supervisor to lead and mentor a frontline support team. You will ensure incident and call management processes meet SLA targets and drive performance across shifts.

Ideal candidates have strong communication, organizational skills, and proficiency in MS Office. This role offers exposure to global processes and collaboration with cross-functional teams to improve support operations.