Helpdesk Customer Support - Quality Analyst

Tasq Work; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Tasq Work is seeking a QA/Backend Support Engineer in Metro Manila to evaluate support interactions and validate data quality across ad tech platforms. You will craft SQL queries, review API integrations, and ensure accurate conversion tracking alignment with platform standards.

The role emphasizes API-first products, data integrity, and platform-based support in a SaaS context with a focus on ads ecosystems.

Qualifications

• Bachelor’s degree or equivalent hands-on technical experience in QA or ad tech.
• 2+ years in backend product support, ad tech QA, or technical integrations.

Responsibilities

• QA evaluations of support interactions across tickets, chats, emails, and escalations.
• Craft and run SQL queries to validate data pipelines and conversion events.
• Review API integrations—RESTful APIs, webhooks, and server-side tracking.
• Lead quality validation for conversion tracking (pixel, server-side, hybrid).
• Assess Ads Manager platform QA across Meta, Google Ads, and TikTok for Business.

Skills

SQL & Data Analysis

APIs, Server-Side Tracking & SDKs

API Payload Debugging

Ads Manager Platforms

Conversion Tracking & Attribution

Education

Bachelor's degree in CS/SE/IS or related discipline

Tools

Meta Business Suite

Google Ads

TikTok for Business

Job description

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
• Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.

Experience:

• At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a quality assurance role in a technical environment.
• Preferred experience in SaaS environments, platform-based support, API-first products, QA, technical writing, or process evaluation.
• Experience with ad tech, digital advertising, or marketing analytics is a plus.

Technical Skills:

• SQL & Data Analysis: Master SQL with advanced techniques like complex joins, window functions, CTEs, subqueries, aggregations, and fine-tuned query optimization.
• APIs, Server-Side Tracking & SDKs: Expert in working with RESTful APIs, mastering HTTP methods, status codes, authentication techniques like OAuth and API keys, as well as handling requests, responses, and errors seamlessly.
• API Payload Debugging (JSON / XML): Expert at troubleshooting JSON/XML API payloads by pinpointing schema errors and detecting missing or incorrect parameters with ease.
• Ads Manager Platforms: Expertise in Ads Manager platforms including Meta Business Suite, Google Ads, and TikTok for Business, with a keen eye for evaluating the technical accuracy of support cases.
• Conversion Tracking & Attribution: Deep expertise in conversion tracking systems, mastering pixel and server-side events, deduplication techniques, match key strategies, and upholding top-notch signal quality standards.

Roles & Responsibilities:

1. Quality Review & Interaction Auditing

• Perform thorough QA evaluations of support interactions—covering tickets, live chats, email threads, and escalation cases—by carefully assessing accuracy, technical correctness, process compliance, and communication quality against established QA standards.

2. SQL-Based Data Quality & Analytics QA

• Craft and run sophisticated SQL queries to validate data pipeline outputs, ensure the integrity of conversion events, cross-verify attribution data, and audit the accuracy of reporting across multiple platform databases.

3. API & Integration Quality Validation

• Thoroughly review and verify API integration implementations — encompassing RESTful APIs, webhooks, and server-side tracking setups — to guarantee full alignment with platform documentation, schema standards, and expected behavior.

4. Conversion Tracking & Attribution QA

• Take charge of comprehensive quality validation for conversion tracking setups—covering pixel-based, server-side, and hybrid event architectures—to ensure data is complete, deduplicated accurately, and perfectly aligned with event schema standards.

5. Ads Manager & Platform QA

• Assess the quality of support interactions and technical solutions involving Ads Manager platforms—such as Meta Business Suite, Google Ads, TikTok for Business, and others—ensuring that agents utilize accurate platform expertise and adhere to established workflows.