Help Desk Support Engineer

PeopleLogic; Manila; On-site; PHP 279,000 - 435,000; Full time

Job summary

PeopleLogic is hiring for a Help Desk – L1 position in the Philippines. The ideal candidate speaks Bahasa-Melayu and has 2+ years of experience in customer service and technical support. The role focuses on delivering responsive, courteous assistance and resolving common IT issues.

Responsibilities include effective communication, multitasking across multiple issues, and proactive resolution using Windows, Mac, MS Office, Exchange, AD, ITSM tools, VPN and WebEx.

Qualifications

• Effective written and oral communication skills.
• Customer service mindset and willingness to help.
• Courteous and professional demeanor.
• Experience with Windows OS, Mac OS and MS Office applications.
• Familiar with Exchange, Active Directory, ITSM tools, VPN and WebEx.
• Self-motivated and proactive.
• Ability to multitask and handle multiple issues simultaneously.
• Proactive in resolving issues and pursuing process improvements.

Job description

We have opening for Help Desk – L1 for Philippines

BAHASA-MELAYU Language Speaker

Experience: 2+ years

Required Qualifications & Experience

• Effective written and oral communication skills.
• Analysts should be helpful and have a customer service mindset.
• Courteous and professional
• Technical skills working with Windows OS, Mac OS, MS Office applications, MS
• Exchange, Active Directory, ITSM solutions, Internet, VPN related software, WebEx,
• Self-motivated
• Ability to multi-task by handling multiple issues at the same time
• Proactive in resolving issues and looking for process efficiencies"