Bilingual Help Desk Engineer (L1) – Bahasa Melayu

PeopleLogic; Manila; On-site; PHP 279,000 - 435,000; Full time

Job summary

PeopleLogic is hiring for a Help Desk – L1 position in the Philippines. The ideal candidate speaks Bahasa-Melayu and has 2+ years of experience in customer service and technical support. The role focuses on delivering responsive, courteous assistance and resolving common IT issues.

Responsibilities include effective communication, multitasking across multiple issues, and proactive resolution using Windows, Mac, MS Office, Exchange, AD, ITSM tools, VPN and WebEx.

Qualifications

• Effective written and oral communication skills.
• Customer service mindset and willingness to help.
• Courteous and professional demeanor.
• Experience with Windows OS, Mac OS and MS Office applications.
• Familiar with Exchange, Active Directory, ITSM tools, VPN and WebEx.
• Self-motivated and proactive.
• Ability to multitask and handle multiple issues simultaneously.
• Proactive in resolving issues and pursuing process improvements.

Job description

PeopleLogic is hiring for a Help Desk – L1 position in the Philippines. The ideal candidate speaks Bahasa-Melayu and has 2+ years of experience in customer service and technical support. The role focuses on delivering responsive, courteous assistance and resolving common IT issues.

Responsibilities include effective communication, multitasking across multiple issues, and proactive resolution using Windows, Mac, MS Office, Exchange, AD, ITSM tools, VPN and WebEx.