Healthcare Training Specialist - Voice & Soft Skills

Sagility Philippines B.V Branch; Bohol; On-site; PHP 520,000 - 900,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking a full-time FT Trainer in the Philippines (Bohol site) to lead training operations and quality assurance for language and soft-skill programs. The role works with Training, Operations and Quality teams to manage new hire training and post-training performance improvements.

The ideal candidate has 4+ years of U.S. healthcare training experience, strong communication, and expertise in virtual delivery, LMS tools, and training content development.

Qualifications

• Minimum 4+ years’ experience in U.S Healthcare Training.
• Extensive experience in Voice Based International Contact Centre.
• Experienced with language proficiency systems like Versant.
• Ability to train and coach frontline engineers.
• Develop training content and deliver virtual sessions.
• Identify performance gaps and implement training strategies.
• Calibrate and certify new hires on language/soft skills.
• Conduct Train the Trainer programs.
• Awareness of ISO/ISMS compliance and audits.
• Strong MS Office proficiency.

Responsibilities

• Manage Training Operations and partner with Operations on soft/voice skills improvement.
• Drive improvements across identified LOBs.
• Ensure Training VOE and stakeholder feedback is addressed.
• Manage batch throughput to meet targets and maintain first-pass yield.
• Deliver OGT batches to Production per throughput targets.
• Lead review cadence and set performance benchmarks.
• Collaborate with clients and internal teams on content change and availability.
• Identify and manage stakeholders and gather requirements.
• Invest in team development and upskilling.
• Lead major training improvement initiatives.

Skills

Voice-based contact centre

Language proficiency systems

Language & soft skills development

Logger and ACD tools

Train the Trainer

Content development

MS Office

ISO/ISMS awareness

Operational metrics

Global training practices

Education

Graduation

Tools

Versant

Logger

ACD management tools

MS Office

Job description

Sagility Philippines B.V Branch is seeking a full-time FT Trainer in the Philippines (Bohol site) to lead training operations and quality assurance for language and soft-skill programs. The role works with Training, Operations and Quality teams to manage new hire training and post-training performance improvements.

The ideal candidate has 4+ years of U.S. healthcare training experience, strong communication, and expertise in virtual delivery, LMS tools, and training content development.