Healthcare Support Specialist — Remote/Hybrid

HealthEdge Software, Inc.; Philippines; On-site; PHP 286,000 - 350,000; Full time

Job summary

HealthEdge Software, Inc. in the Philippines is seeking a Customer Service Associate to support UST customers through inbound calls and documentation in ticketing systems. You will respond to inquiries, provide data within required timeframes, and act as a liaison between the claims department and providers.

The role requires a high school diploma and 1–2+ years in healthcare claims or call center operations, with excellent communication and MS Office proficiency.

Qualifications

• High school degree required.
• 1–2+ years in Healthcare claims operations or Call Center.
• Desirable: Knowledge of Medicare/Medicare Advantage.
• Excellent verbal and written communication skills.
• Proficient in MS Office (Word, Excel).

Responsibilities

• Receive and respond to inbound phone calls for customer assistance.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data within required time frames.
• Act as liaison between claims department and providers.
• Research customer claims in primary payor systems.
• Ensure highest level of customer service on every call.
• Perform other duties as assigned or necessary.

Skills

Excellent verbal & written comms

Attention to detail

Problem-solving

MS Word & Excel basics

Education

High school diploma

Tools

MS Office

Job description

HealthEdge Software, Inc. in the Philippines is seeking a Customer Service Associate to support UST customers through inbound calls and documentation in ticketing systems. You will respond to inquiries, provide data within required timeframes, and act as a liaison between the claims department and providers.

The role requires a high school diploma and 1–2+ years in healthcare claims or call center operations, with excellent communication and MS Office proficiency.