Healthcare Support Specialist - Member & Provider Help

Proselect Management Inc; Cebu City; Presencial; PHP 201.000 - 290.000; Jornada completa

Descripción de la vacante

A healthcare service provider in Cebu City is seeking dedicated individuals for the role of Healthcare Account Associate. You will provide customer support by addressing healthcare-related inquiries, documenting interactions, and processing claims. The ideal candidate should be a Senior High School graduate and preferably have at least 6 months of BPO experience. This position involves meeting performance metrics and adhering to quality standards.

Formación

• With or Without Experience (but preferably with at least 6 months of BPO experience).
• At least Senior High School Graduate.

Responsabilidades

• Accurately document customer interactions in the system.
• Assist members in navigating healthcare plans and understanding coverage details.
• Process and escalate complex issues to appropriate departments when necessary.
• Adhere to standard operating procedures, regulatory requirements, and quality standards.
• Provide empathetic, solutions-focused customer support.
• Meet performance metrics including average handle time, quality scores, and customer satisfaction.

Descripción del empleo

A healthcare service provider in Cebu City is seeking dedicated individuals for the role of Healthcare Account Associate. You will provide customer support by addressing healthcare-related inquiries, documenting interactions, and processing claims. The ideal candidate should be a Senior High School graduate and preferably have at least 6 months of BPO experience. This position involves meeting performance metrics and adhering to quality standards.